AI Operations Specialist

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

This position will be partially based in the following office location:

Manchester, NH

For hybrid roles, employees must be able to commute to Manchester, NH on a regular basis.

The opportunity

The AI Operations Specialist supports the planning and coordination of AI and ITS-related programs, including events and projects. The AI Operations Specialist reports to the Vice President of AI. You will manage logistical details, assist with communication and content creation, and provide administrative support across multiple faculty and staff teams. You will track project timelines, assisting with event promotion, and ensuring operational effectiveness throughout. You will have organizational and project experience with a collaborative mindset and a willingness to stay updated on industry trends and professional development opportunities. You will be Hybrid working on-site occasionally at our Manchester, NH, Campus location. #LI-Hybrid

What You'll Do:

• Plan and coordinate AI and ITS-focused events, including workshops and the AI Summit, ensuring all logistics and schedules run smoothly.
• Help with event promotion through email campaigns, social media, and internal communications.
• Partner with speakers, vendors, and participants to ensure seamless event execution.
• Prepare agendas, event materials, and reports for post-event analysis.
• Provide comprehensive meeting support, including scheduling, agenda creation, and note-taking.
• Coordinate follow-ups, track action items, and ensure completion of deliverables.
• Manage digital files and documentation related to projects and events.
• Help manage AI and ITS-related projects and proofs of concept, including tracking timelines and milestones.
• Collaborate with teams to collect and present project data.
• Provide administrative and logistical support for ongoing projects, ensuring understanding of project goals.
• Create and edit engaging content for event promotions, internal updates, and project presentations.
• Design visuals and materials using tools such as Canva and Adobe Creative Cloud.
• Draft, review, and refine prompts and materials related to consumer-level large language models (LLMs).
• Participate in conferences and workshops to stay updated on the latest trends and developments in AI and ITS.
• Contribute to professional development programs to enhance skills in project management, communication, and AI applications.
• Take advantage of opportunities for learning and growth.

What We're Looking For:

• 2+ Years of experience within AI professional work environments.
• Bachelor's degree in Business Administration, Communications, Project Management, or a related field.
• Experience with AI tools and their practical applications.
• Experience with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
• Experience with consumer-level large language models (LLMs) and prompt writing.
• Experience with event planning and project coordination.
• Experience mindset and ability to work with diverse teams.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The annual pay range for this position is $56,752.00 - $90,821.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $62,712.00 - $84,846.00.

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources