Business Support Associate – Data Integrity

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Job Summary

Revenue Operations Process Optimization team is seeking a highly motivated, detail-oriented individual to input, maintain, and correct account and contact data in the Salesforce CRM.

The Business Support Associate – Data Integrity will process requests from stakeholders across all regions and functional areas, including Sales, Legal, and Customer Success, to create, correct, and update account and contact data and ensure the data is compliant with stated policy and governance. This position may also participate in specific efforts to bring legacy data in compliance with current policy.

Responsibilities

Data Entry and Correction

• Process incoming data requests by creating and updating account and contact data in CRM according to defined policy and governance

• Review and update existing data with proper attributions based per business rules on an ongoing basis

Data Analysis

• Assesses the integrity of account and contact data in CRM on external data sources (such as DNB), customer requirements, and internal requirements across the legal and sales planning functions, and identifies corrections needed to Equinix’s SFDC account data

• Works closely with Sales and Legal teams to drive agreement on the needed changes

• Participate in user acceptance testing of data integrity enhancements across systems, including SFDC, Siebel, UCM, and Oracle

• Assist with ongoing support issues related to account and contact data

• Provides input for improving data quality and data management processes

Qualifications

• Associate degree or higher

• SFDC experience a plus

• Ability to learn and adapt to change quickly

• Reliable and consistently follows through on tasks

• Organized and detail-oriented

• Strong problem-solving skills

• Good interpersonal and communication skills

• Facility with web-based applications and tools

• Proficient with MS Office tools: Excel, Outlook, Teams, Word, PowerPoint

• Willingness to work outside of local time zone

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.