Data Management Analyst - UK, 9:00am - 5:00pm GMT

At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups, and dispense clinical trial drugs and supplies using web apps.  We’re supporting life-altering research, one project at a time. 

Is your career in its prime? It could be!

YPrime’s Data Management team is looking for a Data Management Analyst. You’ll be based in our Sandwich, England office. At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups and dispense clinical trial drugs and supplies using web apps. We’re supporting life-altering research, one project at a time.

Does our mission sound like something you can get behind? If so, here’s what we need from you:

• Proficient in MS Office applications
• Database querying experience
• Thrives in a fast paced environment

Have these things too? Even better!

• Bachelors degree in related field 
• Experience in biotech/pharmaceutical or the CRO industry preferred
• Prior technical support experience preferred, especially in healthcare, life sciences or related field
• Experience with SaaS delivery a plus

Here are some more details about the job:

• You'll resolve user-reported DCF issues and communicate resolution back to system user within agreed SLAs 
• You'll escalate system DCF issues to project team when necessary for resolution 
• You'll efficiently and accurately manage simple and medium complexity data corrections with the system database and/or front-end user interface
• You'll provide input on current support processes and suggest improvements
• You'll operate in compliance of all YPrime SOPs and WIs 
• You'll manage verification of simple and medium complexity proposed database corrections
• You'll maintain a fastidious attention to detail while being aware of any downstream implications of data changes, consulting others where necessary
• You'll work collaboratively with Application Services and Project Teams to ensure full understanding of details of each system they will be supporting
• You'll work collaboratively with Customer Care Analysts to assist in delivering resolutions to the customer end user
• You'll recognize areas of improvement and make educated suggestions for process improvement
• You'll use troubleshooting resources available investigate tickets; ultimately using that knowledge and adapting it appropriately per ticket 
• You'll identify trends and shares insights with Data Management team to strategize and mitigate risk
• You'll be on call as needed

What are the Prime Perks?

• Generous paid time off
• Comprehensive benefits package largely subsidized by YPrime
• Flexible working arrangements with an emphasis on work/life balance
• Friendly, smart, passionate, and hardworking coworkers
• Opportunities for professional growth and advancement