SSO Data Analyst

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Global Sales Vendors (GSV) is playing a growing role in pipeline & AONR impact for the client. The SSO Data Analyst’s goal is to bridge the gap in the necessary Sales Operations & Analytics support. By addressing this, the client can ensure comprehensive reporting and analysis that will enable consistent and optimized business operations.

What Will You Do:

• Collaborate with vendor leadership to identify key opportunities in the sales funnel and leverage data analytic capabilities to diagnose and implement strategies to solve those opportunities.

• Build, maintain and continuously enhance all vendor dashboards to enable Global and Regional leads to get transparency and observability on the latest vendor metrics.

• Capacity Planning

  • Build capacity planning models that will help optimize SLA and ensure all leads are being serviced.

  • Manage staffing and scheduling for all GSV sites across multiple business and geographies.

  • Improve performance to plan by identifying, measuring and managing key metrics related to customer service.

• Vendor Target Setting: Partner with vendor Global and Regional leads to build quarterly self activation and sales pipe targets for all GSV vendors.

• Strategic Vendor Deep Dives: Partner with GSV Global and Regional leads to conduct deep dives into areas of vendor underperformance. Review key metrics across the full funnel to determine potential causes of bottlenecks/ process inefficiencies.

• XFN Alignment: Partner with GTM Analytics and other infrastructure teams to ensure latest definitions of metrics are incorporated in GSV dash/ data is aligned with broader GTM infrastructure.

• Own building, reporting on, and improving our vendor intraday / daily / weekly / monthly reporting - utilizing Google doc, Excel, and dashboards - with a focus on key KPI’s like staffing, activations, conversion rates and activity metrics.

• Identify gaps in data availability and collaborate with data engineering to optimize our vendor data structure.

Must Haves:

• 10+ Years of experience in a highly quantitative business analyst role

• Expertise in dashboarding tools like Hubble, Tableau

• Consumer experience (B2C or D2C) is required, and experience in Fintech and / or in a high-growth startup is highly preferred

• Proven track record of coalescing, measuring, interpreting, and making real-time decisions based on large volumes of performance data

• Strong SQL skills 

• Clear communication to be able to take large amounts of information and distill it into actionable insights to present to and influence senior leaders and colleagues

• Comfort in a high growth, fast-paced environment, with an inclination to proactively identify and solve new problems and learn new skills

• Organized and proactive in improving processes and driving growth of themselves and high performing teams

• Bias for action, entrepreneurial mindset, and focus on growth and scale

• Ability to manage multiple initiatives concurrently and ruthlessly prioritize the most impactful initiatives

Nice to Have:

• Sales operations role

• Experience building financial models and forecasting sales volume

• Experience with data from Salesforce, Segment, Google Analytics, and email marketing tools such as Customer.io

Other Details:

• Work Location: Level 24 Uptown Place Tower 3 11th Avenue, corner 11th Dr, Taguig, 1630 Metro Manila, Philippines

• Work Arrangement: Onsite, Monday to Friday, 5 AM to 2 PM (2 PM to 11 AM PST)

• Openings: 1 headcount

Join the A-Team and experience the A-Life!