Technical Service Specialist - Surgical Robotics
Tasks
- Analyze data against installed base
- Collect and analyze system performance data
- Communicate resolution to internal and external customers
- Coordinate field technical trainings
- Deliver technical training for field replaceable unit upgrades
- Develop and distribute service metrics
- Develop and release technical service bulletins and manuals
- Ensure compliance with quality system
- Manage field service escalations
- Participate in RAS quality system
- Provide call closure and escalation follow up
- Provide level three technical support
- Provide support to improve system functionality
- Represent service in R and D change orders
- Validate warranty claim submissions
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Cause analysis | Change Order | Change Order Management | Customer support | Data Analysis | ERP | Engineering Drawings | Field Service | Field Service Management | Microsoft Office | Order Management | Quality management | Root Cause Analysis | Root cause | SAP | Salesforce | Schematics | Service Management | Service Metrics | Service bulletin authoring | ServiceMax | Technical Training | Technical Troubleshooting | Technical training development | Test Equipment | Training Development | Warranty Claims | Warranty claims validation
Education
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