Conversational AI Engineer
Tasks
- Analyze conversational analytics and user interaction data
- Build and optimize Dialogflow CX agents
- Configure Google Cloud Contact Center AI platform
- Create AI playbooks for automated responses
- Design AI agents for chatbots and virtual assistants
- Develop conversational flows intents entities fulfillment logic
- Ingest index and retrieve data from Google Cloud and APIs
- Integrate AI services with backend systems via APIs
- Monitor agent health and performance
- Optimize natural language understanding and error handling
Perks/Benefits
- Baby bonus and parental leave top up program
- Competitive medical and dental benefits
- Electric vehicle purchase incentive program
- Flex working arrangements
- Home office reimbursement program
- Online learning and networking opportunities
- Retirement savings program
Skills/Tech-stack
APIs | Agent Assist | BigQuery | Cloud Storage | Contact Center AI | Data Ingestion | Dialogflow CX | Error Handling | Google Cloud | Google Cloud Contact Center | Google Cloud Contact Center AI | Google Cloud Storage | Indexing | Information Retrieval | Jira API | Language Generation | Language Models | Language Processing | Language Understanding | Large Language Models | Microsoft Dynamics | Natural Language | Natural Language Generation | Natural Language Processing | Natural Language Understanding | Salesforce API | Vertex AI
Education
N/A
Roles
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