Strategic Insights Manager

• Are you passionate about data, analytics and insights? 

• Pride yourself in helping to deliver highly successful change performance for Qantas Loyalty 

• Permanent role based at our Mascot Campus 

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.

As a Strategic Insights Manager at Qantas Loyalty, you will be a key player in transforming raw data into actionable insights that drive customer engagement and profitability across our Financial Services portfolio. Based on these insights and in collaboration with Qantas Loyalty stakeholders, this role is responsible for the identification of opportunities to increase customer engagement and profitability via improvements to the Qantas frequent flyer program. 

This role will work closely with Senior Qantas Loyalty management and the Senior Manager of Strategic Insights to form recommendations on key strategic issues relating to Financial Services and other group-wide initiatives that impact Qantas Frequent Flyer members. You'll leverage your expertise in customer analytics, segmentation, retention and marketing analytics to uncover opportunities for program enhancements and strategic decision-making. 

Key Responsibilities: 

• Utilize analytics and modelling techniques to understand customer behaviours and identify trends within Qantas Loyalty's Financial Services. 

• Collaborate with stakeholders to translate insights into practical recommendations that increase customer engagement, retention, and lifetime value.

• Partner with senior management to provide data-driven guidance on financial services strategies and group-wide initiatives impacting Qantas Frequent Flyer members. 

• Oversee a variety of projects involving strategic customer segmentation, retention analysis, pricing analytics, cohort analysis, and marketing analytics. 

• Present findings and recommendations clearly and persuasively to both technical and non-technical audiences, including senior leadership. 

You’ll have:

• Bachelor's or Master's degree in applied statistics, mathematics, economics, or a related analytical field. 

• Proven experience in customer analytics, segmentation, retention, and marketing analytics. 

• Demonstrated success in turning data into actionable insights and recommendations. 

• Strong analytical and problem-solving skills with a commercial mindset. 

• Extensive experience extracting and manipulating data using SQL (Teradata experience preferred). 

• Experience in creating dashboards using Tableau preferred.

• Proficiency in Microsoft Excel and PowerPoint. 

• Experience with Python desirable. 

• Background in financial services. 

• Ability to manage multiple competing priorities. 

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: 31 July 2024