Digital Platform Analytics & Reporting Manager

Chicago, United States

USD 66K-87K (estimate) Mid-level Full Time

@ U...

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Found 16d ago

Tasks

Conduct customer journey analysis
Design visualizations and journey maps
Develop Customer Journey dashboards
Document data processes
Drive stakeholder adoption of analytics tools
Identify abandonment points and high-effort journeys
Implement best practices in KPI development and data quality
Integrate insights into agent tools
Lead analytics projects focusing on customer adoption and growth
Maintain automated reporting solutions
Present findings to stakeholders
Standardize KPIs and reporting cadence
Surface actionable insights
Translate analytics into business recommendations
Unify and validate data from multiple sources

Perks/Benefits

Skills/Tech-stack

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Digital Platform Analytics & Reporting Manager

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