Technical Ops Specialist (Brokerage)
Tasks
- Analyze troubleshoot escalate resolve brokerage system issues
- Communicate technical concepts to non-technical audiences
- Handle escalated customer cases
- Monitor batch jobs and escalations
- Participate in incident reviews and root cause analysis
- Provide tier 2 technical support
- Work on support ticketing system to resolve customer issues
Perks/Benefits
Skills/Tech-stack
Brokerage Operations | Customer support | Data Analysis | Retool | SQL | Technical Troubleshooting
Education
Regions
Countries
States
Cities
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