Generative AI Technology Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate Technology Infrastructure Management, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Provide cutting edge AI/ML Platform solutions using LLMs, public cloud and modern standards and patterns.
• Provide solutions using AWS Cloud Services for compute, storage, databases, and security and Azure Services
• Develop solutions using Generative AI Models
• Work closely with the Product team to design, build and deliver capabilities in agile sprints.
• Collaborate with cross-functional teams, including data scientists, software engineers, and designers, to integrate generative AI into various applications and products.
• Develop and implement state-of-the-art generative AI services leveraging Azure Open AI models and AWS Bedrock service.
• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Hands-on experience working on AWS Cloud Based applications development using EC2, EKS, Lambda, SQS, SNS, RDS Aurora MySQL & Postgres, DynamoDB, and Kinesis.
• Strong understanding of AWS networking, security, IAM roles, monitoring and application debugging 
• Deep expertise across application, data, security, and infrastructure disciplines
• Experience in setting up public cloud infrastructure using TerraForm.
• Experience working containerized services on Kubernetes or ECS
• Experience with Python, Java, and REST APIs.
• Solid understanding of improving and debugging backend performance bottlenecks.
• Experience with application production readiness, production monitoring, and production issue triaging- Knowledge of industry standard software best practices, development lifecycle processes, Agile tools, methodologies, and security best practices.
• Strong engineering background in deploying and scaling ML and AI Models on Public cloud services.
• Proficiency in programming languages such as Python, Java

Preferred qualifications, capabilities, and skills

•  Knowledge of AWS Sagemaker and data analytics tools
• Ability to adapt to new technologies and learn quickly in a fast-paced environment.
• Experience with Single Sign On/OIDC integration and deep understanding of OAUTH, and JWT/JWE/JWS. IDAnywhere
• Knowledge or experience with working on Azure will be a plus

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans