Business Intelligence Analyst (DPI)

About the RoleAs a Business Intelligence Analyst, you’ll be the data wizard behind the scenes. Collaborate with Business, Product, and Engineering teams to create impactful analytics and data products like dashboards, reports, alerts, and simulation tools. You’ll turn complex data into actionable insights and strategic recommendations. As a self-starter, you’ll work with various departments to tackle tough business challenges and influence the future of our team and business. If you love solving puzzles and making a big impact, this role is for you!
About the TeamWelcome to Data Products & Infra, where data meets innovation to power business solutions. Our projects are as diverse as they are impactful, from building a rock-solid Single Source of Truth data mart for effortless data use, to diving deep into analytics that supercharge our business and product decisions.
If you're excited about turning insights into action, then this is the team for you. Join us and help shape the future of merchant services in a dynamic, fun, and collaborative environment!

What You Will Do

• Deliver insight, analysis using statistical tools, data visualization, and business use case to product and business team
• Design and develop dashboards or visualization to enable business performance monitoring and influence data-driven decision
• Perform analysis to determine new business initiatives, new product features, and users’ personalization
• Become a ‘thinking partner’ in problem-solving for business and product stakeholders, by providing a data-driven approach element to the collaboration
• Be a custodian of data mart that curates multiple data sources (third party, backend, and internally-made tools)
• Perform timely & accurate KPI reporting on a monthly basis

What You Will Need

• At least 3 years of experience in data analysis or a related field that require strong analytical skills, problem-solving, strong business sense, and data-driven
• Expert in SQL and strong experience with a data visualization and dashboarding tool (e.g. Tableau, Metabase, Looker, SuperSet)
• Good knowledge of ETL tools, Familiar with doing data analysis with R or Python
• Comfortable working both independently with minimal guidance and in a team setting
• Ability to use critical thinking daily to manage daily tasks while being goal-oriented
• Ability to transform an ambiguous business or product problem into a well-scoped and impactful analysis; able to design simple experiments