Service Desk-Senior Associate-Analytics aaS - Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Managed Data, Analytics & Insights team will provide you with the opportunity to help organizations harness the power of their enterprise data/analytics solutions by optimizing the technology while driving innovation to increase business outcomes and through data insights. We assist our clients in capitalizing on technology improvements, implementing new capabilities and achieving operational insights by managing, maintaining and evolving their analytics platforms and ecosystems. We help our clients maximize the value of their investment focusing on continuous improvement of their analytics solutions such as Microsoft, Amazon Web Services and Google Cloud.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Job Summary -   

A career in our Managed Services team will provide you with an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Data, Testing & Analytics as a Service team brings a unique combination of industry expertise, technology, data management and managed services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights while building your skills in exciting new directions. Have a voice at our table to help design, build and operate the next generation of software and services that manage interactions across all aspects of the value chain. 

 

Minimum Degree Required (BQ) *:  

Bachelor's degree  

 

Degree Preferred:   

 

Required Field(s) of Study (BQ):   

 

Preferred Field(s) of Study:  

Computer and Information Science, Management Information Systems 

  

Minimum Year(s) of Experience (BQ) *: US 

 

Minimum of 3 years of experience 

 

Certification(s) Preferred:  

 

  

Required Knowledge/Skills (BQ): 

 

Preferred Knowledge/Skills *:  

 

The Senior Associate KORE.AI Advanced Certified Developer will be responsible for the end-to-end design, development, deployment, and maintenance of sophisticated conversational AI solutions using the KORE.AI platform. This role requires advanced technical skills, a deep understanding of AI-driven technologies, and the ability to lead projects and mentor junior developers. 

Key Responsibilities: 

Design and Development: 

• Lead the development of advanced conversational AI solutions using the KORE.AI platform. 

• Create and refine complex conversational flows, intents, entities, and dialogue rules. 

• Ensure seamless integration of chatbots with various backend systems and APIs. 

Project Management: 

• Oversee multiple chatbot development projects, ensuring timely delivery and quality. 

• Collaborate with project managers, stakeholders, and other team members to define project scope and requirements. 

Technical Leadership: 

• Provide technical guidance and mentorship to junior developers. 

• Stay updated with the latest advancements in AI and chatbot development, and incorporate best practices. 

Testing and Quality Assurance: 

• Implement rigorous testing protocols to ensure chatbot accuracy, performance, and reliability. 

• Debug and resolve complex issues, optimizing performance and user experience. 

Continuous Improvement: 

• Monitor and analyze chatbot performance and user interactions to identify areas for improvement. 

• Implement updates and enhancements based on analytics, user feedback, and technological advancements. 

Documentation and Training: 

• Develop comprehensive documentation for solutions, including technical specifications and user guides. 

• Conduct training sessions for internal teams and clients on managing and utilizing KORE.AI solutions. 

Qualifications: 

• Education: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is preferred. 

• Experience: 

• 5+ years of experience in developing chatbots or virtual assistants, with a significant focus on the KORE.AI platform. 

• Proven track record of managing and delivering complex AI projects. 

• Extensive experience in integrating chatbots with backend systems and APIs. 

• Technical Skills: 

• Proficiency in programming languages such as JavaScript, Python, or Java. 

• Deep understanding of RESTful APIs and web services. 

• Experience with cloud platforms (AWS, Azure, Google Cloud) and containerization (Docker, Kubernetes) is advantageous. 

• Strong knowledge of database management (SQL, NoSQL). 

• Certifications: 

• KORE.AI Advanced Developer Certification is required. 

• Additional certifications in AI, machine learning, or other chatbot platforms (e.g., Dialogflow, IBM Watson, Microsoft Bot Framework) are a plus. 

• Soft Skills: 

• Excellent leadership, problem-solving, and analytical skills. 

• Strong communication and collaboration abilities. 

• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously. 

Preferred Qualifications: 

• Experience with other conversational AI platforms. 

• Prior experience in a senior or leadership role within a development team. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date