Senior Operation Excellent

What You Will Do

• Master all Consumer Lending Operations-related data points, including Customer Service, KYC, Telesales, and Transactional Data.
• Manage all Operations Dashboards and Reporting to ensure timely and accurate availability.
• Provide analytical insights leading to actionable plans with positive impacts for stakeholders.
• Support the Head of Operation and other stakeholders in executing operational experimentation and enhancing workflow automation processes.
• Lead, mentor and develop Operation BI team member.
• Assist Operation stakeholders in dealing with Fraud investigation, Campaign Setup, and regulatory reporting and audit preparation
• Analyze, evaluate, and initiate improvements in day-to-day operations for efficiency, effectiveness, and scalability.
• Develop job automation to build Datamart-level tables in Big Query for Operational Dashboard Reporting.

What You Will Need

• Bachelor's Degree in Engineering, Mathematics, Statistics, or a related discipline is required.
• 5 years of experience in a fast-paced environment, with a background in project management and data analytics.
• Possesses strong analytical, planning, and problem-solving skills.
• Proficient in SQL and Advanced Excel, with a high level of competence in working with numerical data sets. Knowledge of Python and experience in automating tasks is highly advantageous.
• Familiarity with at least one business intelligence tool such as Google Data Studio (Looker), Power BI, or Tableau is preferred.
• Ability to work independently with excellent time management skills, collaborating effectively with cross-functional teams to drive initiatives aligned with organizational objectives and Key Results (OKRs).
• Exceptional communication and interpersonal skills, capable of articulating complex ideas to non-technical stakeholders with clarity and precision.
• Familiarity with data warehousing concepts and methodologies is considered a plus.

About The Team

• Financial services platform is Gojek’s financial services arm, working to provide responsible & sustainable financial services to Gojek's three main segments: consumers, merchant-partners, and driver-partners. Our team operates with the fundamental belief that financial inclusion can unlock the doors to a better quality of life, both in the present as well as in the long term. With our "user first" mindset, we aim to transform the financial services sector in Southeast Asia, starting with Indonesia.
• Our Data team, a financial data services sub-pod, is an established family with members stationed across Jakarta, India, and Singapore. We’re in charge of running hundreds of instances and deployments across all of our payment products, directly impacting millions of users every single day. Most recently, our team has built products that reduce the overall time to model, curate, and access data, streamlining our efficiency and internal processes significantly. In the coming year, in light of our new GoTo collaboration, we have exciting plans to scale up our team in effort to field the massive growth of our data pool.