Senior Data Analyst, Member Services and Innovation

Position title: Senior Data Analyst, Member Services and Innovation

Department: Member Services and Innovation

Region: Toronto

Status: Permanent, Full-time (Hybrid)

Day in the life of

The Senior Data Analyst, Member Services and Innovation reports to the Director, Member Services and Innovation and is responsible for managing the communication channels between CIRO and its Members, including managing the industry-related data for the organization.

Core Responsibilities:

• Manage and maintain member data reporting systems to generate insights and support decision-making
• Coordinate the collection of data from various sources and departments within the organization.
• Prepare plans and document processes to streamline member data collection, storage, and analysis for reporting purposes.
• Manage and maintain the members-only site and other communication channels with Members
• Collaborate with IT and business units to integrate systems and databases for seamless data flow
• Conduct data analysis to identify trends, patterns, and opportunities for improvement.
• Create and deliver reports, dashboards, and visualizations to communicate data findings.
• Build training modules and educate team members on optimal use of newly developed processes
• Support Member Services and Innovations, as needed, on key strategic projects and initiatives

Skills and Competencies:

Must-Haves

• Bachelor's degree in the relevant fields (Computer Science, Engineering, Statistics, Math, Information Management, Information Technology, Business Analytics) or relevant experience that heavily emphasize on analytical skills
• Proven experience in data management, analysis, or business intelligence, with a minimum of 5 years in a similar role
• Knowledge of data management principles, practices, and technologies
• Project management skills to lead data centralization initiatives and deliver results, and to coordinate data collection and reporting initiatives
• Analytical mindset to make data-driven decisions with a good instinct on data and metrics
• Experience extracting and manipulating data using SQL from relational databases/warehouses (e.g., Microsoft SQL Server, Microsoft Access) as well as working with large scale datasets.
• Must have experience coding in programming language such as Python, JAVA, MATLAB, R for quantitative analysis or data mining. Expert in MS Excel, experience using Microsoft CRM and Office 365
• Communication skills to collaborate with cross-functional teams and convey technical information to non-technical stakeholders
• Data analysis skills to extract insights and trends from complex datasets through visualization tools such as Microsoft Power BI
• Problem-solving skills to address data quality issues and optimize data processes

Nice-to-Haves

• Knowledge in blockchain technologies, platform development, tokenomics and consensus algorithms
• Master’s degree in the relevant fields (Computer Science, Engineering, Statistics, Math, Information Management, Information Technology, Business Analytics)
• Experience managing or coordinating IT projects, including software development, infrastructure upgrades, and system implementations
• Experience in compliance, operational or other related investment industry experience
• Bilingualism in English and French

What we offer:

• Competitive base salary in alignment with market
• Performance based bonus
• Hybrid work environment
• Employer paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day one.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Paid flex days and sick days
• Vacation days
• Maternity Leave Of Absence /Paternity Leave Of Absence top up
• Paid continuous learning and continuing development including designations.

Why the Canadian Investment Regulatory Organization (CIRO):

Our purpose and our impact 

With offices across Canada - from Vancouver to Montreal, our mission is to promote healthy capital markets by regulating fairly and effectively so that investors are protected and confident investing in their futures. As a regulator, we understand that we are all investors. Therefore, a career with us is a career with purpose, protecting our future. Our mission is to serve Canadians by overseeing investment and mutual fund dealers as well as trading activity on Canada’s marketplaces to ensure safe and equitable trading and investments.  As regulators, we understand that we are all investors, and therefore a career with us is a career with purpose protecting our future.  

Culture and Working Environment 

Life at CIRO is purpose and performance- driven. We foster an inclusive culture where teamwork, a forward-thinking attitude, and integrity are at the core of everything we do. This creates an environment where employees thrive, grow, and are empowered to learn and contribute their best. 

 Joining CIRO means becoming part of a dynamic and transparent organization that values accountability and is committed to maintaining the highest standards of regulatory oversight in the financial industry. 

Looking for a career where you can safeguard the integrity of Canadian markets? Join CIRO and be part of the team that secures our financial future. 

Our Commitment: 

CIRO is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CIRO will provide accommodation to job applicants with disabilities throughout the recruitment process. Should you require accommodation, please contact Human Resources. 

While we appreciate receiving applications, only those applicants who closely meet the position requirements will be contacted. 

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