System Administrator 2-IT

Oracle University (OU) provides technical training courses across the entire Oracle product range through Instructor led, digital and self-learning technical training events.

The OUIT EDAS (Education, Development Automation and Support) organization, working in a DevOps methodology, provides 24x7 global support and development of the technical lab environments and infrastructure. This infrastructure exists across OnPrem and OCI platforms.

This is a customer-facing role in a collaborative environment requiring a high degree of interpersonal and communication skills. Self-drive, Innovative thinking and a flexible approach are important characteristics to be successful to grow in this role and beyond.

Technical Knowledge and skills

• GenAI - Understanding conversational design, user experience, and natural language understanding.
• Practical knowledge of AI techniques and tools
• Good understanding of machine learning, deep learning, and computer vision
• Working experience with Linux including installation and troubleshooting
• Windows general troubleshooting – understanding Event Viewer logs
• HTML and CSS
• Knowledge and understanding of networking principles.
• Familiarity with cloud computing concepts
• Knowledge and understanding of containerization and virtualization – Docker
• Hands-on experience with automation tools such as Ansible, GitLab, Jenkins
• Experience in one (or more) scripting languages: Python, JavaScript, Unix Shell
• Advanced troubleshooting skills; passion for problem-solving and investigation

Qualifications

• Strong written and verbal communication skills in English
• Strong personal commitment to quality and customer service excellence
• 1-3 years of experience working as a technical support or development engineer
• A Bachelor’s degree in Computer Science, Engineering or equivalent

Career Level - IC2

As member of the global OUIT EDAS team, your responsibilities will include:

• Providing direct technical support to customers, partners, instructors and individuals to resolve issues reported when taking Oracle University training.
• Infrastructure monitoring and resolution through QA (quality assurance) processes
• Contributing to new project initiatives, typically as part of a virtual team
• Working on a rotating shift based arrangement as part of the 24x7 support structure

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer