Operations Transformation Manager (all genders) with Focus on Chat/Chatbot

Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

Job Description

Join TeamViewer and contribute to the automation of processes and tasks across our organization by conceptualizing chat solutions.
Consult our department leads on potential improvements, create project plans, and execute them.

• Focus on Chat/Chatbot technology at TeamViewer to improve customer service in different areas
• Design, develop and test automated chat/chatbot workflows
• Build and adapt connectors to integrate different in-place systems (such as Dynamics365, Ticketing System, reporting tools, financial systems, databases etc.)
• Support the launch and implementation of Chat/Chatbot solutions
• Also focus on VoiceBot at a later stage to implement similar scenarios included in Chat/Chatbot
• Monitoring and maintaining chat related post-implementation and resolving any potential issues to ensure smooth business operations
• Collaborate with team members to ensure proper implementation and integration of the solutions
• Assist on creating process and end-user documentation
• Work with cross-functional resources to define and deliver business impacting projects
• Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented.
• Maintain current knowledge of relevant technologies and business processes

Qualifications

• University degree in Informatics, Computer Science, Business Information Technology, Economics, or a comparable subject
• Hands-on experience in Chat/Chatbot tools as well as interest in operational controlling
• Familiarity with enterprise applications like Dynamics 365 for Sales, Finance and HR, Ticketing Systems or similar
• Basic programming knowledge on HTML, JavaScript (or any scripting language)
• Experience on consuming APIs (development of APIs is preferred)
• Confident in command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to design technical specification documents for Chat/Chatbot Projects
• High interest in AI tools for automation and conversation
• Entrepreneurship, Enthusiasm, resilience, willingness to learn and team spirit are among your strengths
• Excellent communication skills in English and innovative thinking round up your profile
• Ability to multitask in a fast-paced environment and prioritize the most critical tasks and projects
• Excellent problem solving/analytical skills and complex troubleshooting methods
• Knowledge of artificial intelligence and machine learning tools is preferred

Additional Information

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike or use one of electric cars
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent All Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.