Data Analyst

About IntouchCX

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We are looking for a passionate certified Data Analyst. The successful candidate will turn data into information, and information into insights that will affect business decisions. Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will report to the Senior Director of Global Tools & Sourcing.

As Data Analyst, You Will…

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and clean data
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities

Requirements

As Data Analyst, You Have…

• Degree in Mathematics, Economics, Computer Science, Information Management or Statistics
• Preferred knowledge of and experience with databases (SQL, etc) and a keen interest in learning new platforms, tools, technologies
• Proven working experience as a data analyst or business data analyst
• Technical expertise in data models, database design development, data mining and segmentation techniques
• Excellent knowledge of statistics and experience using statistical packages for analyzing datasets (Microsoft Excel, Google Sheets, Tableau)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.