Manager (LLM/AI Skillset)

Do you want to support innovative clients at the intersection of cutting-edge technologies and impactful relationships?

evolv’s culture of integrity, humility, passion, and drive and have been named "Best Places to Work" by Dallas Business Journal in 2021 and 2022, "Top Workplaces" by Dallas Morning News in 2023, ranked #368 on Inc. 5000's list of fastest growing private companies in 2023 and ranked #14 on the 2024 Inc. Regionals: Southwest list of fastest growing private companies in America.

We are seeking a talented and professional Manager (LLM/AI Skillset) to join our team.

Responsibilities:

• Collaborate closely with multi-functional teams including product managers, software engineers, and data scientists to ensure the magnificent integration of machine learning capabilities into our solutions.
• Architect, develop, and deploy state-of-the-art models to power our conversational AI product suite.
• Design, develop, and optimize RAG (Retrieval-Augmented Generation) models to facilitate effective information retrieval and generation in conversational AI systems.
• Utilize vector databases and advanced indexing techniques to efficiently store and retrieve relevant information for conversational contexts.
• Fine-tune and optimize large language models such as Cohere for specific use cases in the technology, Construction & utilities domain.
• Implement and experiment with cutting-edge NLP, NLU, and NLG techniques to enhance the capabilities and performance of our conversational AI products.
• Collaborate with software engineers to integrate machine learning models into production systems, ensuring scalability, reliability, and performance.
• Conduct research and stay abreast of the latest advancements in machine learning, NLP, and conversational AI to drive innovation and maintain competitive advantage.
• Advocate for and implement activities that promote user education and adoption of new services and technologies.
• Formulate and execute the program's training/learning initiatives.
• Evaluate success through Customer Experience and Satisfaction metrics.
• Demonstrate an understanding of the client’s organizational dynamics and their impact on the engagement.
• Establish clear objectives on tasks and project outcomes with minimal client direction.
• Build rapport and adapt to a variety of stakeholder groups.
• Remain committed to successful delivery to the client on every engagement (success metrics involve deliverables met, client satisfaction, future project recommendations/extensions and collaboration).
• Prioritize individual operational excellence by meeting or exceeding all utilization goals while driving their team members to complete necessary activities that target billable hours.
• Contribute to evolv’s culture and people development through collaborating well internally, serving as a trusted advocate of our mission/vision/core values, participates or leads in internal initiatives (events/groups), and/or obtains/motivates team to obtain new approved certifications.
• Help grow evolv by understanding how we build client partnerships and evolv brand. This includes uncovering new opportunities at clients, providing team member/client referrals and remaining connected within evolv’s internal network.
• Other duties as assigned.

Requirements:

• Bachelor's degree or higher in Computer Science, Engineering, Mathematics, or related field. Advanced degree preferred.
• 5+ years of experience in machine learning engineering, with a focus on building and deploying conversational AI solutions.
• Confirmed expertise in developing RAG models, working with vector databases, and fine-tuning large language models.
• Strong programming skills in Python and proficiency with machine learning libraries such as TensorFlow, PyTorch, or JAX.
• Experience with cloud platforms (e.g., AWS, OCI) and containerization technologies (e.g., Docker, Kubernetes).
• Solid understanding of NLP fundamentals and experience with NLU/NLG techniques such as sentiment analysis, entity recognition, and text generation.
• Excellent problem-solving abilities and a pragmatic approach to building scalable and robust machine learning systems.
• Strong communication skills with the ability to collaborate effectively with cross-functional teams and articulate complex technical concepts to non-technical stakeholders
• Experience with OCI/AWS and related services is desirable.
• Excellent verbal and written communication skills.

We believe in being inclusive of all people regardless of gender, race, religion, sexual orientation, age, or any attribute not relevant to job performance. We know that an inclusive, equitable and diverse company is a more innovative and successful one. We aim to employ the most talented professionals in the world by casting a wide net to find Team Members with shared values. evolv is committed to creating and maintaining a high-performing workplace in which all Team Members have a fair and just opportunity to contribute to the success of the business and are valued for their skills, experience, and authentic perspectives.

EOE/M/F/D/V