Analyst (Master Data Management)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

As an Analyst-technology (MDM) at Roche, you will work with the US-based Master Data Management (MDM) team of Roche and support data stewardship-related activities. In this role, you will be expected to work with stakeholders across various business functions, the MDM, and the GATE-India teams. Your role will include providing support in developing insights and strategies that optimize data-related processes and contributing to informed decision-making.

As an Analyst - Technology (MDM), you will:

• Utilize in-depth knowledge of data modeling, analysis, and data management techniques to support and enhance data-related processes.

• Ensure Adherence to the best practices in data management, governance, and analytics throughout the organization.

• Perform Data Stewardship activities and process the Data Change Requests related to Health Care Master Data.

• Conduct matching and merging of the Master records.

• Ensure the newly on-boarded data set is accurate, complete, and adheres to currently defined data standards.

• Perform analysis and required maintenance of the Master Data including HCPs, HCOs, Payer / Managed Care, and Affiliations.

• Help devise an adaptable governance methodology to enable efficiency and effectiveness in data operations, as it relates to MDM, data integration, taxonomy, and reporting & analytics.

• Foster effective communication and collaboration among cross-functional teams to understand data needs and deliver relevant information.

• Comprehend stakeholder requirements, prioritize tasks, and effectively manage day-to-day responsibilities, including liaising with MDM teams and coordinating with the GATE India team for delivery.

• Prepare presentations to communicate key insights, recommendations to the stakeholders.

• Attend meetings with teams across different time zones to ensure smooth delivery of analytical & operations related requests for the business partners.

• Take an enterprise mindset, linking individual responsibilities with broader organization; focus on outcomes that provide most business and patient value.

• Be flexible to attend meeting during IST/PST overlapping working hours.

• Provide mentorship and training to junior team members on Data management and MDM principles and the Pharma domain, fostering the development of local skill sets and capabilities in Costa Rica.

Required Experience, Skills, Qualification

• Candidate must have 4-8 years of data analysis & management experience, with 2-5 years specifically in Pharma/Biotech/Healthcare projects.

• Candidate should have experience in US Pharma data operations and pocesess a strong background in data analysis and data management.

• Experience in managing data projects and data vendors in the pharmaceutical, biotechnology, or related industries.

• Knowledge of MDM systems like Reltio, and Informatica MDM; Pharma CRM systems like Salesforce, OCE, Veeva CRM; and Cloud platforms like AWS / Google / Azure is a strong plus.

• Strong proficiency in Excel and SQL, along with knowledge of at least one programming language such as Python or R.

• Strong experience in Master Data Management and data stewardship/governance processes.

• Excellent problem-solving skills, detail-oriented with a focus on quality and accuracy.

• Strong verbal and written communication skills, proficient in interacting with Senior Leadership.

• Must demonstrate knowledge of, or aptitude to learn, business information systems, databases, and business analytics relevant to the pharmaceutical/biotechnology industries.

• Proven track record of meeting or exceeding objectives and goals.

• Flexibility on schedules for different time zones.

Education:

• Bachelors / Master’s degree in Technology or a relevant discipline, with a preference for Computer Science, Software, Statistics,

• Data Science, AI, Machine Learning, Data Engineering, Data Management, and related fields.

• Any certifications in MDM Tools or Data Management would be an added advantage

Skills/ Capabilities :

·       Must be hands-on, organized, detail-oriented, teamwork, problem-solving oriented, accurate, and have strong multi-tasking skills
·       Must be able to thrive in a fast-paced environment
·       Should demonstrate excellent verbal and written communication skills and be able to interact professionally with internal and external customers, with great customer service.
·       Teamwork, achieving results, strategic agility



Other Skills:

·       Customer Service orientation

·       Organized

·       Precise, focused

·       Team player, multicultural acceptance

·       Analytical skills

·       Process Improvement Mindset

Who we are?

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

At Roche, we actively seek diversity in our company that reflects the communities and patients we serve; we commit to continuously cultivating an inclusive environment where everyone can contribute to our mission of Doing now what patients need next in their own, authentic way. We're all different, but we are all driven by curiosity and united by our passion for providing the best possible care. We are an equal opportunity employer and we do not tolerate discrimination based on gender, skin color, marital status, race, ethnicity, age, religion, heritage, nationality, sexual orientation*, physical or mental disability, or any other characteristics protected by applicable laws or regulations where Roche operates. 

We are committed to ensuring fairness and equality during the recruitment process. For further information on examples of the types of support available, and how to request it, please visit our webpage here.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.