Director, Analytics - Supplier Experience

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Supplier Integration (SI) supports the instock function, specifically pertaining to supplier experience, performance and execution.  The team is responsible for creating new initiatives and tech products to allow suppliers a heightened experience working with Coupang.

We aim to provide solutions to suppliers by providing them with the necessary tools to ensure their performance with Coupang is best-in-class.  The SI organization aligns and works closely with the Core Retail business to ensure that suppliers achieve high, consistent fill-rates, while also adding value through improved inbound processing, and network optimization.

As a Director of Analysis for Supplier Integration, you will be owning and driving critical models – specially around supplier performance, simulating/AB testing/piloting, taking ambiguity and converting these things new initiatives – and being able to distill and synthesize data into usable decision making tool – ultimately being a part of the business decision making.

You have a mindset that constantly challenges the status quo, and you possess a high degree of decision-making acumen. You are not afraid to disagree, obsess working with data, analyzing the data to come up with insights and possess the panache to work with a broad and diverse set of stakeholders to align them to common goals and decisions. 

This role is based in Seoul, Korea 

What You Will Do

• Reporting and support projects: Build project specific tools, data set and universally comprehendible insights to be able to communicate this with stakeholders and even suppliers.
• Metrics:  deliver a set of Key Performance Indicators, used for reporting on product adoption, usage, performance, and churn. Manage KPI including underlying data tables and governance.
• A/B Testing: design, conduct, analyze and uncover insights from A/B tests to inform and prioritize product iterations. Do this with statistical rigor and perform cohort studies to answer “why?” on test result drivers.
• Cross Functionality: Engage with a vast and broad group of stakeholders to be able to tell a concise story and communicate data driven summaries and test outcomes so that at the company-wide level, programs move forward
• Leadership: Provide leadership, guidance, and mentorship to a team of analysts, fostering a culture of excellence and continuous improvement. Uplevel the data capabilities of broader teams through self-serve data capabilities and training in the entire organization.

Qualifications

• Bachelor’s degree and 10+ years of total experience
• Ability to solve problems through creative thinking and partnerships with other teams

• Proficiency in programming languages commonly used in data analytics such as SQL, Python or the likes
• Experience with Data Analytics tools, visualizations and frameworks such as Hadoop, Spark, Presto, TensorFlow, PyTorch, Tableau or similar.

• Extensive experience in E-commerce analytics / Big data environments 
   
• General understanding of business operations across key areas such as supply management/supplier performance/e-commerce/logistics
• Ability to attain challenging targets through goal-setting and personal drive
• Ability to drive consensus between stakeholders through skilled communication
• Korean/English Bilingual is preferred