Manager, Revenue Cycle Technology - Remote

Department:

10398 Revenue Cycle - Revenue Cycle Business Support

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

1st Shift, Monday - Friday

Remote Worker

This role will be responsible for:

• Lead the the RPA team in identifying, designing, and implementing RPA solutions to streamline business processes.
• Collaborate with various departments to understand their processes and identify opportunities for automation.
• Develop and maintain a detailed RPA project plan, ensuring timely delivery of automation solutions.
• Oversee the configuration, testing, and deployment of RPA bots to ensure they meet business requirements and operate efficiently.
• Monitor and analyze the performance of RPA solutions, making adjustments and improvements as necessary.
• Provide training and support to staff on the use of RPA tools and technologies.
• Ensure compliance with industry standards and regulatory requirements in all RPA initiatives.
• Stay up to date with the latest advancements in RPA technologies and best practices to continually enhance the organization’s RPA capabilities.
• Prepare and present regular reports on the status and impact of RPA initiatives to senior management.

Licensure, Registration, and/or Certification Required:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. 

Experience Required:

• 5 years’ experience in RPA development and implementation or related experience.
• 2 years’ experience in a managerial or leadership role.
• Strong understanding of RPA tools and platforms.
• Excellent project management skills, with a demonstrated ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Experience with process improvement methodologies is a plus.
• Strong understanding of IT infrastructure, databases, and software development lifecycle.
• Certification in RPA technologies is a plus.

Additional Skills & Abilities Required:

• Expert analytical and problem-solving skills with attention to detail required.
• Expert in programming languages such as Python, Java, PowerShell, or VBScript preferred.
• Expert in Microsoft Office software required.
• Expert in developing RPA solutions.
• Previous healthcare experience and knowledge of revenue cycle systems is preferred.
• Ability to work independently and collaboratively in a fast-paced environment required.
• Excellent communication skills with the ability to effectively interact with stakeholders at all levels required.
• Eagerness to learn and adapt to new technologies and methodologies required.
• Prior experience in software development or automation is desirable.
• Knowledge regarding design, build, deploy, and manage automation solutions using specified RPA software.
• Good understanding of process design documents and technical design documents within the automation space.
• Ability to understand the business process and create process flow diagrams.
• Exposure to Data Analytics, Cognitive / AI, Machine Learning, Natural Language Processing (NLP), with preference given for industry experience as well as a thorough understanding of relational databases, SQL, and web services.
• Excellent verbal and written communication skills, with experience interacting with clients at multiple levels as well as ability to demonstrate strong analytical and problem-solving skills.
• A strong foundation on current RPA best practices and documentation approaches.

Major Responsibilities:

• Develops and implements revenue cycle quality programs to achieve targets and provide measurements related to Advocate Aurora Health’s revenue cycle strategies.
• Researches, establishes, and evaluates revenue cycle key performance indicators and provides clear guidance on core measures.
• Provides tools and training for leaders and team members to assist in them in understanding and executing on quality expectations.
• Engages and collaborates with key, multidisciplinary leaders and teams throughout the organization to positively impact revenue cycle quality and applications for the purpose of enhancing the organization’s financial performance and the patient experience.
• Analyzes data and trends and makes data-driven recommendations that promote revenue cycle quality, operational efficiency, and patient safety and satisfaction.
• Oversees the development, delivery, and maintenance of assigned revenue cycle software applications to ensure alignment with project and operational plans.
• Serves as a liaison between revenue cycle operations, revenue cycle Health Information Technology, system users, and vendors.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Aurora's business.
• Identifies and administers certification requirements for applicable team members.

Education/Experience Required:

• Education Required: Bachelor's Degree in Education or related field. Experience Required: Typically requires a minimum of 5 years in Revenue Cycle Operations that includes experience in quality assurance in a revenue cycle setting leading groups and collaborating on business processes within an integrated health care system. This experience should include at least 1 year of supervisory experience in managing staff and budgets.

Knowledge, Skills & Abilities Required:

• Excellent verbal and written communication skills. Proven skills in working effectively with multiple departments and matrix organizational structures. Strong ability to influence and develop others in order to move toward common goals and outcomes. Expert knowledge of metrics utilized to measure revenue cycle quality and processes. Strong organizational skills and the ability to work effectively with moderate guidance or direction. Effective critical thinking, creativity, problem-solving, and decision-making skills. Possesses and applies knowledge of key technology solutions, business drivers, and the factors that maximize area performance Advanced knowledge of best practice revenue cycle business processes and the technologies that support them. Ability to lead a diverse group of team members, including managing through difficult situations, valuing differences, and leveraging strengths.
• None Required.

Physicial Requirements and Working Conditions:

• Must be able to sit the majority of the workday. Occasionally lifts up to 10 lbs. Exposed to a normal office environment. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.