Experienced Change & Process Specialist in Credit

Job ID: 25411 

Group Credit Management (GCM) is developing with high speed to meet demand for credit decision automation and at the same time stay compliant. Our work with development span across the End-to-End Credit life cycle from the Credit decision to Monitoring and control, as well as High risk processes and Reporting. To deliver on our agenda we collaborate within Group Business Support and with all Business Areas as well as Group Risk and Compliance.

We are running an initiative (CDDI) to improve data capture from our Credit Decision Processes (Retail and Non-Retail) and to support others with their business process automation agenda. We aim to significantly lower our marginal cost for non-financial risks, for monitoring, governance and reporting, including efficient and effective compliance versus BCBS239 and AI Act.

We are now looking for a Lead Business Architect to work with this initiative to ensure its success. The position will offer an exciting opportunity for you to develop a key capability at the heart of Nordea.

About this opportunity

You will join Credit Capability a unit within Group Credit Management, more specifically the Information Capability team. Information Capability takes lead, amongst other things – credit data foundation, data road map for implementation of E2E credit risk processes and integrated data for reporting (monitoring), Early Warnings, analytics, ML and AI – to optimise and drive the GCM strategic change agenda.

You will take lead on the journey of the end to end technical business architecture for CDDI from requirements analysis, defining and implementing compliant, efficient and effective data capture and storage. And secure technical lineage across business processes in credit decision and credit maintenance journeys. You will support our journey of digitalized ways of working that aims to ensure optimisation and automation in the context of internal governance and non-financial risk management lowering our marginal cost.

As this initiative is taking a holistic ownership approach, we expect you to bring your best knowledge and skills to the team so we can together accomplish the goal we are aiming for. We expect you to be self-going, to work with proactive, scalable, reusable and resilient design – and to foresee potential issues before they materialise. We are looking for a team-player that can take required lead in the combined field of end2end Business Architecture, data, risk and process domain and to connect them all.

What we expect

You have 10+ years business analysis and solutioning experience in Workflow & Case Management for the banking industry using PEGA or related BPM technologies. The business architect can define the solutions across domains and lead the execution of the same through development of detailed execution roadmaps that can be delivered through either large programme implementations or initiative specific project executions aligned to SAFe.

You have through previous industry expertise demonstrated an ability to be a trusted business advisor that can shape strategy, develop technology implementation choices that achieve the business objectives. The role mandates defining the target architecture vision for the domain and conceptualise the same in transitional steps that can then be achieved through working software across the full SDLC. This manifest itself in the ability to govern, mentor and overseeing the design and implementation work managed through other architecture resources and developers.

The architect defines and ensure a comprehensive and coherent view across Business Process, Information, Systems and Technology. They go beyond just designing IT systems to deliver business change, which may also be supported and enabled by IT.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To build a successful career with us, you’ll work well with others and always act with the customers’ needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others.

In addition, to succeed in this role, we believe that you:

• Have a high ability to understand and think strategically and holistically about topics, and to gain and use that knowledge
• See beyond theoretical strategy and are able to clarify a strategy execution down to activity level
• Are able to translate strategic goals through transitional delivery steps, even if that implies justified technical debt to achieve the business outcome
• Are able to initiate and recommend appropriate data governance processes, organisational models, and technologies to address the business needs
• Conduct Whiteboard, knowledge and requirements gathering sessions with clients through the conceptualisation, design and implementation of new systems, middleware, and business intelligence solution
• Understand current, future requirements and develop roadmap keeping complexity, feasibility, business value of features/functionality
• Implement and govern (COE), architectural principles, best practices and common change initiatives in own area to secure high quality in IT solutions as best practice
• Identify possibilities for evolving the architecture to deliver reduced complexity, cost efficiencies, improved agility, reduced risk or improved business capabilities
• Are able to communicate technical concepts in simple terms, you are comfortable presenting solution design concepts and guiding solution design discussions/sessions
• Are very structured, communicate easily with people, and have an eye for the details comprising the big picture
• Are able to work independently as well as guide and mentor other team members, partners and customers
• Are focused on delivering results personally or through people and enabling the team to effectively deal with their responsibilities by sharing information and delegating both responsibility and the mandate to act
• Have skills in capturing and refining Business Requirements and describing it to the change/IT organisation
• Have a strong understanding of both business and IT and the linkage between

Your experience and background:

• 10+ years’ experience in the areas of Workflow Case Management using PEGA or related BPM technologies. Architect and design advanced solutions using PEGA 8
• Preferred Certifications (other relevant BPM certifications like Axiom or IBM BPM would also be considered)
• PEGA Certified Decisioning Consultant (CSSA)
• PEGA Certified Lead Business Architect (CPBA)
• 5+ years’ experience in a client-facing consulting delivery role managing in an onsite/offshore delivery model with emphasis on collaborative working through use of virtual teams
• Experience leading a solution and implementation team both from technology and methodology perspective
• Experienced driver of business requirements and implementation of change
• Extensive experience in defining integration solution between applications over common integration patterns (SOAP, REST, message-based, files based)
• Experience in Data Management and Data Governance processes
• Previous experience in Credit management is a merit, but not a necessity
• Product owner or Business owner experience, and familiar with agile methodologies is a plus
• Experience in SQL, SAP, Python, Oracle data bases, SAS or similar tools is a plus
• Strong skills in Microsoft Office tools
• English written and spoken (superior level)

If this sounds like you, get in touch!

Next steps

Submit your application no later than 23/09/2024. Please be aware that any applications coming through email will not be accepted.

For further details regarding the position, you’re welcome to contact Martin Bjurhager at martin.bjurhager@nordea.com or Head of Credit Automation & Data Management, Madelaine Groth-Bolander at madelaine.groth-bolander@nordea.com.

Only for candidates in Sweden – For union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.