Data Operations Lead Analyst

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Job Description:

Designation: Lead Data Operations Analyst

Location: Bangalore

The Lead Data Operations Analyst is responsible for operations and support of key data deliverables at First Citizens/ Silicon Valley Bank.  Duties include monitoring of data quality controls, data quality remediation, issue management, handling user inquiries and facilitating data certification.  Also responsible for demonstrating thought leadership and coaches junior team members in performance of their duties.

Essential Functions

• Work with business and technology teams to triage & prioritize problems.
• Engage partners/vendors as needed to initiate problem resolution.
• Open service requests to technology teams for bulk or process remediations
• Entrusted with improving, and maintaining a high level of, data quality.
• Identifies any issuers or anomalies in the quality of data within the bank's systems.
• Resolves escalated issues.
• Support project planning, management, and requirements to ensure best practices are followed with regards to data governance

Decisions

• Definition and implementation of data quality controls
• Triage and prioritization of data issues

Recommendations

• Makes recommendations to ensure adherence to consistent definitions, business naming standards, development of standard calculations, security requirements, etc.
• Prioritization of data quality issues for remediation

Knowledge

• Knowledge of industry leading data quality and data management practices
• Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection.

Skills

• Strong analytical and problem-solving skills coupled with thoroughness and attention to detail is desired.
• Excellent communication skills
• SQL query skills for independent data analysis
• Ability to work with people across multiple work-streams.
• Provides direction to junior team members

Competencies

• Demonstrated critical thinking: Capacity to learn and independent thinking
• Exhibits thought leadership: Challenges process and devises new and improved methods
• Action oriented change agent mentality with a strong drive for results.
• Passion and skills in establishing data governance across the enterprise

Required Education and Experience

• Bachelor’s degree in technology, information management, finance, or related field

• 7-9 years of experience in financial industry
• Demonstrated experience in production data operations.
• Experience with regulated systems in the financial industry a plus.

Preferred Education and Experience

• Data analytics
• Data governance & data quality
• Financial industry experience
• Hands on experience with data governance tools

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Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.