Lead Service Delivery Engineer, Airline Travel Solutions

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

About the team:

With the richest portfolio in aviation, Sabre can help airlines to find the right solutions to the challenges that span across their businesses. From retailing and distribution to fulfillment and analytics, our Sabre Travel Solutions team helps airline business adapt to traveler needs and ultimately, grow. Our solutions help to drive traveler-centric experiences, support intelligent, optimized offers and more efficient servicing, helping airlines to maximize their revenue and operate with more agility.

What you’ll be doing?

We are looking for a dedicated and skilled Senior Service Delivery Engineer to join our team. You will be crucial in delivering our technology solutions to our airline clients. You will use your excellent communication and stakeholder management skills, plus knowledge of the airline industry data communication standards (by International Air Transport Association IATA) to ensure smooth implementation, troubleshooting, and communication. Your role includes working closely with both internal teams and airline customers to make sure everything runs smoothly.

Key Responsibilities:  

• Lead the setup and activation of Sabre’s technology solutions for airlines, ensuring everything is updated and working correctly.
• Manage updates to the systems that support these products to make sure they stay functional and up to date.
• Be point of contact (POC) for airline customers, helping their IT and Business teams with any product changes or support needs during activations.
• Partner with our internal teams to make sure product implementations and updates are successful.
• Stay informed about future product releases and develop clear, accurate documentation.
• Engage with people at all levels, from team members to executives to align expectations and/or resolve conflicts.
• Work with different teams to solve issues and track progress on any problems that come up during testing or use.
• Lead project meetings, provide updates, and help address any roadblocks that may arise.
• Understand customer needs and requirements to ensure successful delivery and customization of products.
• Conduct business assessments for our airline solutions when requested by customers.
• Take part in learning new industry trends and product updates and contribute to the team’s knowledge base.

Qualifications and Education Requirements:

• Bachelor’s degree in information technology or business administration.
• 8+ years in service delivery or similar roles in in airline operations or travel technology sectors.
• Knowledge of XML and API based data exchange standards­­ by IATA for airline passenger operations will be a plus.
• Experience in project management, especially in identifying needs and dependencies.
• Ability to conduct business analysis and present finding.
• Proficient in Microsoft Office and other collaboration tools.

Personal Attributes:

• Excellent communication skills in English and a major Asian language.
• Exceptional interpersonal skills, capable of building strong rapport with diverse stakeholders.
• Strong problem-solving abilities with a customer-centric orientation.
• Detail-oriented, with the ability to handle multiple tasks.
• Flexibility to adapt to changing priorities and contribute to team goals.

Why Sabre?

At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.