Data Integration and Implementation Specialist - B2B SaaS

DSCOVR is at the forefront of developing innovative technological solutions that enhance organizational performance through strategic engagement tools and platforms. We empower companies to optimize operations and drive impactful results using advanced analytics and insights. In addition to our focus on engagement solutions, we also excel in qualitative and quantitative research, offering an integrated platform that simplifies complex projects while upholding the highest standards of rigour. We aim to make high-quality research and effective engagement strategies accessible and actionable for everyone.

About you:

You will work in a crucial area of our product, working closely with cross-functional teams including Sales and Operations to ensure high-quality SaaS implementation and delivery. The ideal candidate excels in empathy, active listening, and maintaining a strong focus on quality. You have a deep interest in programming with Python and a passion for working with data. Additionally, you possess strong data hacking skills with SQL.

If you’re detail-oriented and thrive in a collaborative environment, we’d love to hear from you! Even if your background isn’t a perfect fit, but you believe you have the skills to succeed, feel free to apply.

Key Responsibilities

• Lead the SaaS technical onboarding for new clients, including data requirements discovery and platform configuration.
• Serve as the primary contact for internal stakeholders regarding troubleshooting of platform, integration, and configuration issues.
• Assist client's operations with using the DSCOVR API for CRM and HR integrations and optimizing datasets for information exchange.
• Build strong client relationships as a trusted advisor to ensure long-term success.
• Monitor client satisfaction and collaborate on strategies to enhance platform performance and adoption.
• Provide internal teams with valuable feedback on client experiences and improvement opportunities.

Requirements

• Bachelor’s degree in Information Technology or a related field.
• Proficiency in spoken and written Italian and English.
• 2+ years of experience in a similar role (data integration, implementation, technical support) within SaaS, CRM or HR technology, or sales engagement solutions.
• Strong skill in data manipulation using ETL and SQL.
• Basic progamming skills (e.g Python)
• Experience with API integrations and understanding of web technologies (e.g., JSON).
• Excellent communication skills with the ability to translate technical concepts for non-technical users.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and manage multiple clients simultaneously.

Benefits

Our benefits package includes meal vouchers, individual training funds, participation in industry events, and allowances for purchasing books and software.

Location and Work Environment:

DSCOVR’s operational headquarters are in Milan, where our team operates on a hybrid model. Three days are spent in the office, and two days are spent remotely, offering flexibility in both work mode and schedule.

Position Details:

We offer a full-time, permanent position with a competitive salary that reflects your experience and aligns with market standards. In addition to a fixed salary, you will receive a performance-based variable component tied to achieving company goals. We provide numerous opportunities for professional growth, with learning paths tailored to your career aspirations.

Diversity and Inclusion

At DSCOVR, we are committed to fostering a diverse and inclusive work environment. We value different perspectives and experiences and believe diversity strengthens our team and fuels innovation. We welcome candidates from all backgrounds and do not discriminate based on race, gender, age, disability, religion, sexual orientation. Everyone is encouraged to bring their whole self to work and thrive in an open, supportive atmosphere.

Salary range:

€ 25.000,00 — € 35.000,00 /year