Solution/Lead Architect - Customer Integration Automated

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

The main purpose of this job is senior technical expert responsibility for design and implementation of an assigned technology.

ABOUT THE PROJECT

The mission of our Customer Interaction Automated (CIA) Hub is: We make customers into fans, by solving their requests across all dialog channels at any time, in a personalized and precise interaction, bases on intelligent best-in-class technology. We achieve this with our digital assistant “FragMagenta”.
FragMagenta is a chat- and voicebot, that has been supporting our customers since 2016 by solving their service questions for free, digitally and via several different entry points. It is reachable at any time via the web, the MeinMagenta App as well as WhatsApp and helps our customers with topics such as invoice, termination of contract, order, contract or move. The digital assistant furthermore helps with incidents as well as several other topics and forwards any more complex issues to an agent. Due to continuous improvement and machine learning, FragMagenta covers a wide area of topics and increasing dialog capabilities.

WHAT WILL YOU DO

As a Solution Architect, you will play a key role in designing, developing, and maintaining cutting-edge speech applications, products and corresponding services. You will work closely with cross-functional Agile teams to deliver high-quality software solutions that meet our customers' needs.

• Driver and architect of a modular platform for the development of bots for the service leader Deutsche Telekom
• Instigator and sparring partner concerning the evaluation and implementation of new technologies.
• Creation of demos to visualize architectural ideas and visions.
• Take over the architectural responsibility as defined by SAFe.

Qualifications

YOU WILL SUCCEED IF YOU HAVE:

• Extensive experience with the build-up of service bots incl. Voice Enabling
• Multi-year experience of IT-solution development for customer projects, ideally some Python/ NodeJS programming knowledge
• Experience of the utilization of Domain Driven Design and modeling of IT Architectures based on business requirements
• Established experience and know-how in the fields of Cloud, SOA, Microservices, REST & CI/CD
• Knowledge of Service Bots, their architecture and mode of operation
• Pronounced communication skills in order to convey and describe complex issues
• Teamplayer, willing to take over responsibility with additional the ability to assert oneself
• Experience working together in agile Teams, ideally with field experience as SAFe architect

Additional Information

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will vary and will not be lower than 2500 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.