Operational Insight Analyst

Job Description:

Operational Insight Analyst

Cairo, Egypt

Permanent

Full Time (40 hours per week)

Flexible / Hybrid working options

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

The role

The Insight and Analytics team use data to gain meaningful operations performance, customer and commercial insights. This is a high profile pipeline to the operational leadership team informing day to day operations and strategic decisions for change 

What you'll do

• Working as part of an international team of SQL Engineers and Insight and Analytics Analysts  
• Building strong relationships throughout the business to build a network of like-minded data and insight owners/consumers 
• Data-driven with a strategic mindset, who can break down large sets of requirements into actionable components 
• Develop and manage key stakeholder relationships to elevate the teams position within the business 
• Keenly apply commercial acumen to identify interesting insight and deliver high quality actionable recommendations across operations functions 
• Contribute to the data and insight roadmap and strategy. Provide regular / ad-hoc reporting across all stages of the customer journey and operational functions in an engaging manner 
• To engage & coach global customer services functions in best practice use of Insight for continuous improvement and business change 
• Work closely with key stakeholders to review and update Insight needs to remain relevant and informative 
• Be a champion for the customer right across the business, promoting passionately the business value of delivering an exceptional experience for our customers and the understanding of the link between delivering an excellent customer experience and long term, sustainable, business growth.

Essential skills and experience needed

• A range of technical experiences will be considered but with strong preference for the following: SQL, Access/Excel (inc VBA), Microsoft PowerBI, Tableau or other visualisation tools 

• Ability to build strong relationships quickly, and can effectively and proactively manage expectations within rapport 
• Demonstrated financial understanding and commercial awareness that brings data and insight to life 
• Demonstrated ability to identify business drivers and apply those drivers to effective project and business performance
• Demonstrated ability to design and develop business performance reporting on financial and non-financial data, providing clear and insightful information that builds a clear customer experience story and outlines recommendations for change and improvement and can drive results 
• Powerpoint and story telling skills 
• Proven initiative and desire to contribute to the business agenda 
• Demonstrated problem solving skills
• Team player 
• Willing to provide support, advice, and assistance in the development of colleagues

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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