Product Manager

About Siena

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Some of our values

We're not big on corporate-speak, but here's what matters to us:

• We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect.

• We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully.

• We try new things: We're not afraid to do things differently if it means finding better solutions.

• We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens.

• We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow.

• We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing.

• We own it: We're all owners here. We take charge, make the call, and own the outcome.

The Role:

We're looking for a creative and action-oriented Product Manager to drive the development of our AI-powered customer service platform. In this role, you'll work at the intersection of artificial intelligence, user experience, and business strategy to create products that delight our clients and their customers.

What You'll Do:

• Lead the end-to-end product development for AI-driven features

• Conduct user research and analyze customer feedback to inform product decisions

• Develop and maintain the product roadmap, balancing short-term wins with long-term strategic goals

• Work closely with sales and customer success teams to understand client needs and market trends

• Create detailed product specifications and user stories for engineering and design

• Monitor and analyze key product metrics to drive continuous improvement

Who You Are:

• 3-5 years of experience as a Product Manager, preferably in B2B SaaS or AI-driven products

• Strong understanding of AI concepts, including machine learning and natural language processing

• Experience with prompt engineering and large language models (LLMs)

• Excellent communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and customers

• Proven track record of shipping successful products and driving user adoption

• Data-driven approach to decision making, with experience in A/B testing and product analytics

• Strong problem-solving skills and ability to think creatively in a fast-paced environment

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Why Joins Us

We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:

• Real impact. Your work will directly shape our product and company.

• A seat at the table. In a small team, every voice matters. Yours will be heard.

• Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy.

• Top pay. Competitive salary and an opportunity for equity or stock grants.

• Time off when you need it. Take at least 15 days. More if you need it.

• Budget to keep learning. Because if you're not growing, we're not growing.

• The chance to build something from the ground up. This is the time when what you do has the biggest impact.

• Problems worth solving. We're reshaping how work gets done.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.