Language Data Specialist (Spanish / French / German / Dutch / Portuguese) – Fixed Term

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Language Data Specialist (Spanish / French / German / Dutch / Portuguese) – Fixed Term

This is a Fixed Term Role on 6 Months Contract

Summary:

We are seeking a highly detail-oriented Language Data Specialist to join our growing team. In this role, you will annotate and analyze language data to support the development of our cutting-edge AI and natural language processing products. Your keen attention to detail, analytical skills, and ability to work independently will be crucial as you help provide valuable insights and high-quality data to the research team.

This role is part of the Language Engineering team, where we contribute to the research, development, and evaluation of Genesys’ core AI capabilities in Speech & Natural Language Processing.  Our work spans a range of product areas aimed at empowering excellence in customer and agent experiences, including chatbots / voicebots, knowledge, and agent assistive technologies including summarization, across a wide range of languages.
 

Key Responsibilities:

• Accurately annotate text data following detailed guidelines to identify linguistic features and categories.

• Collaborate with the research team to resolve data ambiguities and provide feedback on the annotation process.

• Perform qualitative error analysis and provide actionable insights to improve quality.

• Support the creation of language datasets for model training and evaluation.

• Assist the team with other ad-hoc data-related tasks as needed.

Skills & Experience:

• Native or near-native proficiency in one or more of the following languages: Spanish, French, German, Dutch, or Portuguese. Proficiency in multiple languages is preferred, in addition to fluency in English.

• Exceptional attention to detail, ability to work accurately and efficiently, ability to quickly learn and apply new concepts and guidelines.

• Proficient with productivity software and text editors

• 1+ years of experience with language data annotation, manipulation, and analysis and familiarity with annotation tools (preferred)

• Degree in linguistics, modern languages, or related field, or equivalent experience

• Interest in conversational AI, NLP, and language technologies

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.