Senior Cloud Observability Engineer

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"FICO is seeking a senior AWS Cloud Engineer who thrives working in a fast paced state of the art Cloud environment. This position will be heavily involved with the migration of our existing products, as well as the development of new products within our cloud platform” – Director, Cloud Engineering.

What You’ll Contribute

• Infrastructure Maintenance and Optimization: Maintain and enhance our observability infrastructure to ensure optimal performance and minimize downtime and innovate and improve event management integration, taking on an architect role to develop creative solutions.
• Integration with Development and Deployment Pipelines: Collaborate with product teams to successfully integrate observability into development and deployment processes.
• Monitoring Strategies and Incident Management: Work with various teams to develop and implement monitoring strategies, including metrics, logs, and traces and manage alerts and lead incident response efforts to efficiently address and mitigate environmental issues.
• Tool and Dashboard Development: Develop, configure, and optimize monitoring tools and dashboards to improve visibility into system health, performance metrics, and logging.

What We’re Seeking

• Hands on experience in monitoring / Observability Tool like Splunk, AppDynamics, Zabbix, ServiceNow, SumoLogic.
• Hands on experience in aggregation tool like - CRIBL.
• Expertise in Automation - scripting (python , shell, Perl).
• Distributed tracing implementation expertise using Open Telemetry.
• Advanced experience working in an AWS Environment.
• Provide operational support as and when needed.
• Experience in tools (CI-CD concept ) like Jenkins, Ansible, Terraform which can be used Orchestration purpose is preferred but not essential.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

#LI-JW1 #LI-Remote

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy