Managed Services Data Specialist
SOV04 - Sofia Business park B10 (SOV04)
HP
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Job DescriptionThe EMEA Customer Support and Service Delivery Organization offers Managed Services & Solutions to Enterprise and Corporate customers combining Hardware, Supplies, Financing and Services in a Managed Print/Device Services (MPS/MDS) offering. The Managed Services Business is expanding and is a strategic growth area to HP.
Job scope/summary:
The Managed Services Data Specialist is responsible for managing data alignment and accuracy within the operation of Managed Print Services and Managed Device Services determining the root causes for data discrepancies and driving their respective resolution. He/she is the single point of contact (SPOC) for the Service Delivery Manager in case of CBA (Contract and Billing Automation) operational queries, data issues and discrepancies related to any type of fleet data change.
Job specifics/responsibilities:
Process data corrections by initiating or making system changes
Initiate or make system changes based on identified cause
Be the single point of contact for the Service Delivery Managers in MPS/MDS on any data related issues and queries
Proactively elevate and escalate any data related discrepancies to support teams
Coordinate all relevant resources (internal/external partners)
All other tasks assigned by management may vary based on experience and related skills
Key deliverables/accountabilities:
Validate that changes are processed in time, meeting the preset quality criteria
Track completion of changes
Ensure accurate and aligned asset data across systems and tools
Track and capture data/metrics
Education (degree) and professional experience required:
University or College degree
1 + years of service delivery experience or similar, ideally Outsourcing or Project Management or Consulting
Experience in data and problem management
Project management or project coordination experience
Other requirements:
Strong English language skills (spoken and written)
Other languages would be an asset
Personal skills and qualities:
Customer oriented
Excellent team player
Strong organizational and interpersonal skills; Strong communication and leadership skills
Strong collaboration, influence and negotiation skills in cross-functional teams
Ability to interact comfortably with all levels of customer management
Ability to manage conflict and complex situations
Ability to apply business acumen and results driven attitude
Reliable, fast learner and well-organized person with a flexible and responsive attitude
Comfortable to work in a remote, virtual environment
Good analytical thinking and ability to solve problems
Ability to easily adapt to organizational and structural changes
Process and Methodology focused
Technical skills (procedures and documents the employee has to be acquainted with):
Microsoft Office applications
ServiceNow knowledge - preferred
Project Management Methodologies - desirable
ITIL foundation, processes & tools knowledge – desirable
MS process and technology knowledge and background – preferred
We love our work environment and career growth journey. We think you will too:
- Inspirational and collaborative team that supports your growth
- Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
- The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact
What do we offer:
- Additional medical insurance
- Life insurance
- Additional days paid leave
- Food vouchers
- Wellness program (incl. Multisport cards)
- Work-life balance support including work from home opportunities
*Please note, this is a temporary position.
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.
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Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Consulting ITIL
Perks/benefits: Career development Flex hours Insurance Medical leave
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