Senior Data Analyst

Who We’re Looking For (Position Overview):Spry Methods is on the search for a Senior Data Analyst to join our team in Washington, DC.

What Your Day-To-Day Looks Like (Position Responsibilities):

• Provide Customer Service Support to all customers while working on this task order.
• Support mobile device users on a daily basis, using government designated ticketing application to view, track, and update service desk IT tickets that concern mobile telecommunication services and devices.
• Work will include but not limited to new device orders, Mobile Telephone Number (MTN) changes, MTN Voice Mail password resets, global roaming voice/data plans, reconciling inventory and ordering matters, and maintaining documentation.
• Downloads and merges vendor and government weekly and monthly data.
• Creates professional reports including but not limited to customized weekly, monthly, quarterly, and annual reports.
• Designs, maintains, and customizes government designated data system(s) to produce weekly, monthly, quarterly, and ad hoc data tracking as mandated.
• Analyzes data to track usage, billing, and personnel data to create and distribute weekly, monthly, and quarterly  reports.
• Streamlines data merging techniques and data analysis tool sets with expertise recommendations using the government designated database and reporting system(s).
• Provide analysis to manage cost, reduce waste, and coordinates recommendations with the task lead for constant reporting to the team as well as designated customers.
• Analyzes vendor chargers and validates invoice charges, resolving errors with carriers.
• Validates data integrity when processing orders, reconciling vendor invoice charges, and government inventory control.
• Will coordinate all customer service problem ticket resolution and presenting Agile release planning projects, assists with all team documentation requirements, and supports team in the absence of the Program Manager.

What You Need to Succeed (Minimum Requirements):

•  3+ years’ of demonstrated experience in advanced technical data analysis.
• 3+ years of experience with Microsoft Office programs
• 3+ years’ experience with Oracle 11g or other enterprise database systems.
• Top Secret Clearance

Ideally, You Also Have (Preferred Qualifications):

•  Experience with using JIRA for project tracking and ticket management.
•  Experience with a mobile telecommunications program.
• 2+ years' experience with VMware WorkspaceOne/AirWatch or similar mobile device management products.
• Bachelor’s Degree in a related field.
• 3+ years of Scaled Agile Framework (SAFe) experience.
• 3+ years’ experience with PowerBI tools.