Chatbot Product Manager

Location:  The Speechmark, London + *Hybrid Working
Salary:  Excellent basic salary plus bonus and Vodafone benefits
Working hours:  Full time 37.5 hours per week

*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Digital teams where we harness the power of digital and embody the spirit of innovation to deliver the best solutions for our customers.

What you’ll do

In this role, you will work with our TOBi scrum teams to ensure best practice in refining requirements, prioritising the backlog, and orchestrating delivery. You will work closely with the Digital In-Life teams across My Vodafone App, My Vodafone Online and our Help and Support Teams to define best in class Service experiences, ensuring Vodafone UK exceeds challenging KPI’s that make it a standout leader in Digital Experience. You'll have impact at board level to speak to the programme of work as required, whilst working closely with key stakeholders and suppliers to ensure that regulatory and legal needs are met, and any new propositions are supported in line with planned go-to-market activity.  

Key accountabilities:

• Own the product vision and key objectives for their product area ensuring this aligns to the overall Business goals.  
• Be a TOBi focal point of contact for the business, work with the Digital In-Life functions and Stakeholders across Digital and the wider business to define User Stories for delivery into the Product Backlog; prioritised by business value. 
• Maintain the capability and optimisation roadmap broken down into lifecycle phases, tracked against agreed KPIs from inception through to completion / decommission. 
• Validate User Stories and their Acceptance Criteria are fit for delivery by the Team; convey the vision of User Stories for the Sprint delivery to the Scrum Team for commitment. 
• Inform Stakeholders across the business of the Scrum Team’s commitment (or otherwise) of their User Stories and manage expectations.

Who you are  

• Experience working as a Digital Product Owner using the Scaled Agile Framework across multiple scrum teams.
• Excellent presentation, communication and stakeholder management skills.
• Strong understanding of latest and emerging Conversational AI trends across Chat and Voice.
• Evidence of use of customer insight and ability to problem solve.
• Strong customer experience and strategic focus.
• Capable of managing a constantly evolving product backlog, showing the agility to pivot based on business strategy.
• Experience managing a team.
• Evidence of strong analytical skills to measure impact and identity trends.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 

Together we can 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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