Data Specialist

Description

The Opportunity: Data Specialist supporting program that works with low income/ homeless veterans and their families.

Job Type: Full-time, Hybrid

Pay:  $80,000/year

Who We Are || VOAMASS gives members of the community who need help the most the services, support, and tools they need to create a fresh start. At VOAMASS, our dedicated integrated care teams are committed to serving the whole person

We are seeking Case Managers who are passionate about providing a hand up to Veterans and their families in times of need.

As Data Specialist, you’ll have a dynamic and critical role supporting the administrative operations and compliance of our Supportive Services for Veteran Families program that supports the well-being and stability of Veterans and their families who are homeless or experiencing housing instability. As Data Specialist you will oversee and evaluate the day-to-day and future electronic records needs of SSVF case management programs. You will manage the methods to support workflow, quality assurance, access/sharing, internal reporting, and external data upload/download for the program. As Data Specialist you will work with Case Management staff to provide training and advice on systems, methods, equipment, and software/apps. As Data Specialist you will  work directly with the SSVF Program Director and IT consultants and contractors to provide statistics, measure outcomes and explain the impact the program is making. 

Some of your critical responsibilities:

• Provide support in the creation of custom reporting tools as well as reporting for operational program requirements.
• Ensure records compliance with federal and state mandates on privacy/confidentiality, especially for data sharing and data transfer.
• Ensure quality of user operation through reports on file/field completeness, timeliness, accuracy and consistency. Ensure quality of system reporting through checks and inspection of file structure.
• Create customized reports in order to gain unique information for program operations, QA and CQI
• Train staff and answer questions specific to selected systems and developed methods, through group, individual, on-line and “tech desk” processes.
• Attend program and team meetings to share concerns and updates, as well as learn about program changes that may affect reporting and data entry.
• Spot check electronic case management records to conduct audits, and monitor Program Coordinators on audit responses. 
• Troubleshoot computer issues prior to contacting outside consultants or contractors.
• Provide data management training as needed, for new employee orientation/onboarding.
•  Assist HR, Development and Finance in preparation of their own required regular reports to stakeholders.

The Data Specialist role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications:

• Understanding of ECMR software programs and the query reports and comfortable with big data set. SQL experience preferred.
• Ability to identify software issues and communicate to rectify. 
• Knowledge of hardware, software, “apps”, and networks and knowledge of workflow, data integrity (complete, timely, accurate, consistent, and secure), reporting, file transfer, and data exchange. Advanced Excel skills required. 
• Experience working with specialized reporting, data handling, data exchange and data security. 
• Ability to provide guidance and support to a wide variety of users, especially to ensure consistent and stable methods and systems for case records. 
• Excellent written and oral communication skills as well as excellent interpersonal skills. 
• Ability to read, analyze and interpret written materials. 
• Strong organizational and analytical skills and ability to multi-task when appropriate. 

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges.

For full-time employees, including our Case Manager, our comprehensive and generous benefits package includes:

• Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.