Data Analytics Lead

About this role:

The Data Analytics Lead will work closely with product leaders to analyze customer behavior and engagement patterns across our digital experiences and measure product and feature performance. This position will ensure consistency and quality in our data and reporting pipeline and help facilitate better decision making among product leaders by giving them insights from overall customer experience on Gartner.com, peer community and digital tool usage.

What you’ll do:

• Support digital product analytics reporting capability (dashboards and PPT reports to senior leadership) across our web experience and other digital tool and app innovations.

• Partner closely with product leaders throughout the product life cycle to identify product goals, benchmarks, happy paths and data collection opportunities and establish best practices and processes for ensuring data quality.

• Partner closely with other members of the Data & Analytics team to define data capture and tagging parameters and pipeline data for reporting.

• Prioritize data attributes or events needed for reporting and maintain a roadmap and release schedule for analysis/dashboard views.

• Design and manage dashboards for the Product Management and leadership team.

• Maintain knowledge of Gartner business and other data – market research and account/contract data – and bring insights together with digital engagement data to create a complete picture of the customer.

• Partner closely with other team members to assess impact of client engagement across our Digital Engagement footprints (G.com / Tools / Peer Insights), on retention.

• Automation of the power point presentation is an integral part of the day-to-day activities.

• Developing machine learning model in R/Python is good to have.  

What you’ll need:

• Undergraduate degree in related field or with related coursework (business, marketing, global affairs, psychology, behavioural science, data and analytics, communications, etc.); Master’s degree preferred or related experience.

• 5-6 years of experience in digital analytics, SaaS product analytics

• Experience in generating insights from data from multiple sources.

• Demonstrated ability to work autonomously and suggest opportunities for analysis and hypothesis refinement.

• Proficiency in Excel

• Good hands-on experience in power BI dashboards. Uploading, transforming, and visualizing the data in the power BI dashboard.

• Proficiency in working with large amounts of data.

• Working knowledge of SQL

• Working knowledge of tag management and tagging best practices; familiarity with JavaScript

• A high degree of self-motivation

• Excellent organizational and time management skills.

• Excellent interpersonal and communication skills - in a written, verbal and in-person context

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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