Operations Solution Specialist

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

About the Role:

• We are looking for a motivated and experienced Operations Solution Specialist to join our Business Intelligence & Operations Solution team.
• You have intermediate knowledge in Python programming to optimize and streamline operational processes.
• You will build and document efficient processes, and use SQL skills to extract and manage data.
• The Business Intelligence & Operations Solution team supports MY Operations by providing insights, streamlining processes, and conducting experimentations to guide operational effectiveness.
• You will report into the Assistant Manager, Business Intelligence & Operations Solution and hybrid working in Petaling Jaya, Selangor

Critical Tasks you will perform:

• You will analyze existing operational processes to identify inefficiencies and areas for improvement.
• You will develop solutions to improve workflows and enhance operational efficiency.
• You will use Python to automate repetitive tasks and processes, ensuring solutions are robust, scalable, and maintainable.
• You will use SQL to extract data from databases as required for processing and operational needs, ensuring data integrity and consistency.
• You will create comprehensive user guides and technical documentation to support the deployment and maintenance of solutions.
• You will work closely with stakeholders within MY Operations to understand their needs and develop tailored solutions.
• You will collaborate with Country Strategy and Project teams to ensure understanding and support for broader organizational goals.

Qualifications

What Skills You Will Need

• You have 3 years of experience
• You hold a Bachelor's degree in a quantitative or technical field such as Mathematics, Science, Engineering, or a related discipline.
• You have intermediate skills in Python programming.
• Proficiency in SQL for data extraction and management is advantageous.
• You show strong analytical and problem-solving abilities.
• You excel in communication and interpersonal skills, and you are highly adaptable and flexible in high-pressure environments.
• You are eager to learn and adapt to new technologies and methodologies.

The Nice-to-Haves

• You have experience with ChatGPT and/or OpenAI GPT API.
• You are familiar with data visualization tools such as Power BI.
• You are familiar with remote working tools like Google Suites, Zoom, and Slack.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.