Search Global E Commerce, Analytic Product Operation

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the Team & Role
The Global E- commerce Team is responsible for capturing and identifying user's e-commerce intention and operating the whole process to promote GMV. Some of the projects you will be part of: E Commerce recommendation, EC labelling, EC evaluation and EC events.

Our mission is to build and strengthen user awareness that they can shop on TikTok; Also to enhance the usage frequency of the search function and stimulate users' e commerce search needs. While improving user's search experience, accelerate the e-commerce business to grow.

Data Security Statement
This role requires working with and supporting systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Responsibilities
- Responsible for the daily operation and support of Global E-commerce in search and recommendation scenarios
- Responsible for Data Analysis and Kanban construction, including indicator system construction, indicator anomaly monitoring, data lake visualization, data reporting, etc., to meet relevant business demands for data;
- Through the problems of Data Discovery business and platform tools, propose improvement strategies, and promote the implementation to provide decision support for the business;
- Deeply understand the business logic and process, responsible for mining user pain points and corresponding needs through Data Analysis, responsible for Target User research, user feedback collection, and output product optimisation suggestions. Establish a standard demand research and feedback mechanism, and ensure a complete information pass-through chain.

Qualifications

Minimum Qualifications
- Bachelor's degree or above in mathematics, statistics, or computer-related majors.
- Minimum 3 years' relevant work experience in Internet Data Analysis; Familiarity with operation work in Global e-commerce.
- SQL experience as well as experience in R, Python or other scripting languages, mastery of machine learning abilities such as regression, classification, clustering, etc.

Preferred Qualifications
- Solid Communication skills.
- Experience in Internet Data Analysis is preferred.
- Proficient in using BI tools, such as Tableau.
- Data driven and goal oriented mindset, competent at multi-tasking, prioritising cross-functional global projects, and providing comprehensive solutions.
- Cross-team collaboration skills, teamwork awareness, and ability to adapt to work intensity in multiple time zones


TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.