AI Engineer - Toronto, Canada

AI Engineer

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Flight Centre Travel Group is seeking an experienced AI Engineer with a proven track record in implementing AI framework and governance; furthermore, delivering successful transformation projects.  As an AI Engineer at Flight Centre Travel Group, you will play a critical role in developing and implementing AI-driven solutions to enhance our travel services. You will work closely with our data science, engineering, and product teams to create intelligent systems that improve customer experiences, optimize operations, and drive business growth.

Our focus is to continue to add value by enabling our business through technology while further globalizing our people and processes.  We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers.  This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.

Key Responsibilities

• Work with our AI COE to develop/maintain AI framework and governance
• Design, develop, and deploy AI and machine learning models to solve complex business problems in the travel industry.
• Collaborate with cross-functional teams to identify opportunities for AI-driven improvements and innovations.
• Implement and optimize algorithms for natural language processing, recommendation systems, predictive analytics, and other AI applications.
• Analyze large datasets to extract meaningful insights and inform AI model development.
• Maintain, support, and improve existing AI models and systems, ensuring they are scalable, reliable, and efficient.
• Stay up-to-date with the latest advancements in AI and machine learning, and apply new techniques and tools to enhance our capabilities.
• Communicate technical concepts and project progress to non-technical stakeholders.
• Resolve bugs/issue when they arise.
• Manage and deliver against backlog of projects, enhancements, and bugs/issues.

Experience & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Mathematics, or a related field.
• Proven experience in AI and machine learning, with a strong portfolio of relevant projects.
• Proficiency in programming languages such as Python, R, or Java.
• Experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn).
• Familiarity with data processing and analysis tools (e.g., Pandas, NumPy).
• Knowledge of natural language processing, computer vision, and/or recommendation systems
• Experience in the travel or hospitality industry.
• Knowledge of cloud platforms (e.g., AWS, Google Cloud, Azure) and related AI/ML services.
• Familiarity with big data technologies (e.g., Hadoop, Spark).
• Experience with Salesforce Einstein is a plus
• Technical Skills:  proficient in Apex, Visualforce, Lightning Components, and Salesforce API’s.  Experience with other programming languages is a plus.
• Problem-Solving Abilities:  analytical mindset and strong problem-solving skills to identify and resolve issues. 
• Collaboration and Communication:  excellent collaboration and communication skills to work effectively with cross-functional teams, business stakeholders, and end users through product owners.  Ability to translate business requirements into technical solutions and provide level 3 support

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
•      Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
•      Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
•      DEI education
•      Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
•      Office Environmental Program
•      Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
•      1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-SM1#FCB#LI-Hybrid

Location – Toronto, Canada 

If this sounds like the opportunity you have been waiting for then APPLY NOW.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

For this position, we anticipate offering an annual salary of $134,000. 

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca