Customer Success Manager III

About Anaconda

Be at the center of AI

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.
Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary:

Anaconda is seeking a talented Customer Success Manager III to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.

What You'll Do:

• Build a relationship with the Anaconda Integration and Engineering teams to foster successful customer implementations

• Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors among stakeholders of our enterprise customers

• Support our customer through the Anaconda Customer Journey by identifying how the customer uses the platform and by providing tools and resources for the continuous improvement of their product utilization

• Actively engage with passive customers to keep them up to date with our products and new features, and to share the Anaconda value proposition 

• Conduct semi-annual customer meetings to gauge the current customer journey stage, expansion opportunities, and renewal potential

• Drive resolution to customer issues and obstacles, by working collaboratively across cross-functional internal teams to ensure a great customer experience

• Serve as the voice of the customer within Anaconda to positively influence product and solution capabilities and offerings

• Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals

What You Need:

• 3-5 plus years of Account Management or Customer Success experience

• Experience with SaaS technology, cloud systems, and product integrations, with open source preferred

• Track record of successful renewals and contract management

• Track record for supporting product implementations in the CSM role   

• Experience with working with enterprise customers

• Excellent negotiation skills

• Ability to be observant of customer cues

• Ability to draw conclusions and make decisions without oversight

• Ability to manage multiple customers at multiple stages

• Comfortable in front of a camera and recording videos

• Team attitude: “I am not done until WE are done”

• Embody our core values:     

  • Great People

  • Great Product

  • Great Performance

• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish 

What Will Make You Stand Out:

• Experience with Project Management

• Experience working in a fast-paced startup environment

• Experience working in an open-source, AI, or data science-oriented company

Why You'll Like Working Here:

• Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth
• Dynamic company that rewards high-performers
• On the cutting edge of enterprise application of data science, machine learning, and AI
• Collaborative team environment that values multiple perspectives and clear thinking
• Employees-first culture
• Flexible working hours
• Medical*, Dental*, Vision*, HSA*, Life* and 401K*
• Paid parental leave - both parents
• Monthly productivity stipend 
• Pre-IPO stock options
• Open vacation policy* 
• Quarterly Snake days (company-wide bonus day off)
• 100% remote

*FTE employees based on your region 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Sydney Artt.

This job post expires 30 days from its original post date

Anaconda is an EEO/AA employer M/F/V/D.