Performance & Insights Analyst

HCF Group is a leading not-for-profit health fund who are committed to delivering exceptional services and improving the health and well-being of our members. As we embark on our 2030 business strategy, we recognize the critical role that our people play in achieving our goals and are seeking a detail orientated Performance & Insights Analyst to bring their expertise to our vibrant and fast-paced team.

About the role

As part of the Analytics, Performance & Insights team your role will be to work on and proactively identify areas of opportunity or business problems and provide data driven member insights and recommendations that are actionable, scientifically backed yet easy to understand to support the HCF business and members.

You will have the opportunity to work on a wide range of initiatives and business problems (from growth to retention, marketing and web analytics, member experience in all our digital and assisted channels) and aspire to be a data and business SME that will directly influence the tactical and strategic decision-making process at HCF.

This highly technical role is a blend of performance and insights from both our offline and online channels and requires strong data and analytical skills, attention to detail, translating numbers into insights and the ability to work collaboratively with cross-functional teams. The successful candidate will possess strong technical skills to pull data from a multitude of different systems and have the ability to translate the numbers into actionable insights, that need to be deciphered for the business.

Your role will be part of a broader Audience Centre of Excellence (ACE), comprising of Media, Member Marketing Automation and Analytics, focusing on identification of trends, recommendations, key areas of opportunity across the offline, online and media pillars to demonstrate and put Marketing and the MMA team in a position of proactive activity. A key focus is building strong, cross-functional ways of working and working with one large MMA team to share your natural ability to see trends as they happen and make recommendations and identify key areas of opportunity ahead of time.

About you

To be successful in this role, you will demonstrate the following qualifications, experience, and skills:

• 3-5 years relevant experience in an Insights analytics role
• Degree-level qualifications, with preference for degrees in applied finance, statistics, actuarial or a related analytical field
• Previous experience in turning raw data into actionable, value-adding insights and recommendations, tell a story (build and present packs), with a proven track record of successfully influencing the business
• Strong spreadsheet skills with Microsoft Excel applied to charting, data transformation and complex formulas.
• Proven analytical and problem-solving skills, with the ability to overlay commercial acumen to develop insights and recommendations – challenging the business when required
• Advanced SQL coding expertise querying large and complex datasets 

Experience analysing large, complex, and high-volume relational data sets with tools such as:

• SQL Server 
• SAS Enterprise 
• Miner,
• Tableau Prep
• ,Microsoft Access etcA
• Adobe Analytics
• Adobe Audience Manager
• Google Analytics suite
• Tealeaf

Experience working within complex data warehouse environments:

• Snowflake
• AWS
• DB2
• Aurora

Desirable:

• R and/or Python capabilities for more advanced analysis
• Experience with MarTech platforms:
• Salesforce CRM
• Salesforce Marketing Cloud
• Knowledge of the Health/Insurance industry

Culture & Benefits

Purpose-driven passion
At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.