TikTok Shop - Program Manager, E-commerce IPR Protection Team

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. The IPR protection function within the GNE team is committed to protecting intellectual property rights and maintaining a safe e-commerce environment on TikTok's E-commerce Platforms.

Responsibilities
1. Have a deep understanding of IPR risk governance trends in TikTok's E-commerce operating countries.
2. Responsible for creating and operating an end to end brand authorisation programs to minimise the IPR infringement risk on the platform.
3. Identify gaps, loopholes and deficiency in policy/process/metrics. Initiate new programs to drive optimisation to minimise the counterfeit risk on the platform.
4. Gathering raw data, conducting segmentation analysis, and other statistical techniques to create scalable technical solutions for counterfeit risk governance.
5. Define operational metrics, indicators, and build dashboard to monitor various aspects of counterfeit risk operation effectiveness and efficiency.
6. Maintain strong cross-functional partnerships with business, policy, legal, engineering, data, product, and other teams to implement optimal solutions to IPR-related problems as well as outsourcing needs.
7. Educate internal and external stakeholders to ensure the counterfeit/copycat proactive monitoring program is correctly enforced.
8. Responsible for counterfeit proactive monitoring program representations, quality control and reviewing procedures.

Qualifications

Minimum Qualifications
1. Bachelor’s or master’s degree in computer science, operations research, statistics, mathematics, or equivalent field.
2. At least 3 years experience in one or more of the following areas: Data analytics, Strategy Consulting, Risk Management, Trust and Safety, Policy Development, preferred in the eCommerce or Tech industry in general.
3. Proficient skills in data analysis and visualization using SQL & Excel.
4. Strong project management skills, with experience in collaborating with different business and technical stakeholders. Able to develop and execute project plans, independently monitor, and ensure timely delivery of project deliverables.

Preferred Qualifications
1. Experience in E-commerce Intellectual Property Protection will be a plus.
2. Experience with analytical tools such as SAS, R, Python.
3. Demonstrated capacity for critical thinking and analysis with strong attention to detail.
4. Ability to manage ambiguity and thrive in a fast-paced working environment.
5. Strong interpersonal skills with the ability to build relationships and effectively liaise with people at all levels.
6. Proficiency in English is required; any second language proficiency is highly preferred but not required.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.