Technical Account Manager (Data)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Provide complex advice and support in the positioning of strategic change operating models and frameworks in a broadly defined business functional strategy; enabling operating model, strategy and value chain formulation and alignment across the relevant Cluster(s)/ Business Unit(s). 

Job Description

Stakeholder Management  

• Actively promote and manage the collaborative engagement of internal and external stakeholders, including suppliers, clients, service providers, business partners and other Absa entities.  

• Collaborate with DE (Data Engineering), ITO and Business Stakeholders to serve as a primary point of engagement for the CAO function for any new/change related activities.  

• Ensure that planning and delivery of initiatives align with the organization's broader vision, architecture, and strategy.  

• Develop Hypothesis, Business Cases and Preliminary Documentation to support the approval and initiation of projects within the project portfolio.  

• Lead delivery of key strategic initiatives.  

• Engage with project teams (Internal and External) on key initiatives.  

• Ensure change is effectively transitioned to operations, including hyper-care leadership.  

• Advise leadership teams on strategy, operating models, and roadmaps.  

• Audit and review use of technologies, with a focus on data, data management, and advanced analytics.  

• Strategic expertise and support: Provide expertise, support, and guidance on complex and key strategic change matters, ensuring alignment with business strategy and deep engagement with business stakeholders.  

• Change frameworks and standards: Ensure the design, implementation and maintenance of strategic change frameworks and standards against global best practice standards.  

Change Programmes  

• Oversee strategic change and efficiency programmes and provide guidance and advice where required aligned to the group data strategy.  

Compliance and Risk Management  

• Fulfil all activities in adherence to relevant control and compliance requirements.  

  

Governance  

• Oversee the fulfilment of all required governance activities, including change tracking and reporting.  

Financial & Vendor Management, Risk & Governance  

• Apply the organization risk & governance frameworks.  

• Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise.  

• Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise-wide lens to product & service development.  

• Engage in vendor selection processes & understand all related commercial impact.  

• Deliver on time & on budget (always).  

  

 Skills: 

• Business needs and value analysis, and discovery skills. 

• Complex problem-solving skills. 

• Ability to Interpret and present technical designs and architectures. 

• Strong demonstration and presentation skills to technical and business audiences. 

• Effective verbal and written communication skills. 

• Subject matter expertise in data and ML/ AI. 

• Awareness of cloud native data and ML/ AI solutions. 

 

Experience: 

• Technical account management, customer engagement and customer success experience 

• Relationship management and executive engagement experience. 

• Experience with delivery of data related projects at enterprise scale. 

• Strategic thinking & foresight in partnering on design of architecture patterns. 

 

Background: 

• Five (5) years as an IT professional with experience delivering on key strategic data initiatives. 

• Understanding of the data lifecycle, including data management and governance. 

• Data (e.g. analysis, management and governance) and/ or cloud certified. 

Education

Bachelor's Degree: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised