Data Reporting Analyst Senior

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Responsible for creating and maintaining complex visual dashboards and business line reports for the contact center. Inspects and analyzes data to ensure data integrity. Utilizes strong technical, analytical and problem-solving skills to collaborate with leadership and provide support on all data needs. Position accountabilities have significant impact on the performance and success of the line of business. This role offers the unique opportunity to influence business decisions and drive process efficiencies, making a significant impact in a dynamic, fast-paced environment.

Job Accountabilities

Data Visualization, Dashboard Creation, and Report Distribution

• Responsible for writing complex data queries utilizing multiple databases to create new reports, enhance existing reports, and maintain complex reports.  This includes all intraday, ad hoc and scheduled reports to meet business needs.
• Responsible for database administration and acts as subject matter expert on database systems.
• Create visual dashboards that express data for both technical and non-technical stakeholders so that complex data sets are organized into meaningful and actionable insights for the organization.
• Develops information tools, algorithms, dashboards, and queries to monitor and improve business performance.
• Circulate scheduled and ad hoc reports to meet the business needs.
• Maintain reporting while reviewing for consistency, functionality, and recommending streamlining or report automation to provide efficiency.

Data Integrity

• Maintain data integrity and perform frequent quality checks
• Manage existing reports by documenting a description of the data provided, data sources, report frequency, and distribution lists for report recipients.
• Manage the existing reporting by annually assessing the need for reports and documenting that assessment.

Stakeholder Collaboration

• Provides first level of internal support for report usage or analysis questions.

• Work with Leadership to understand reporting needs and make reporting or dashboard recommendations
• Quickly execute on immediate report requests for executives, regulators, or other line of business leaders.
• Work directly with Leadership to gather reporting requirements and make reporting recommendations based on analysis of data.  Then, create, develop, implement, and distribute data as requested.
• This colleague is a subject matter expert on contact center data and dashboards and may consult with other contact centers throughout the organization on best practices. 

Education

• Bachelor's Degree or equivalent combination of education and experience Banking, Customer Service, Finance, or Sales Required

Experience

• 2-5 years Data analysis and reporting and SQL with Advanced knowledge of Microsoft applications (Word, Excel, PowerPoint, Access, Visio, and Outlook) including VBA programming. Required
• 2-4 years Contact Center reporting experience Preferred
• 1-2 years of developing reporting utilizing Snowflake data warehouse and Power BI Preferred

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the interview process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.