Voice/Chat Bot Engineer

Description

The Amivero Team

Amivero’s team of IT professionals delivers digital   services that elevate the federal government, whether national security or   improved government services. Our human-centered, data-driven approach is   focused on truly understanding the environment and the challenge, and   reimagining with our customer how outcomes can be achieved. 

Our team of technologists leverage modern, agile methods   to design and develop equitable, accessible, and innovative data and software   services that impact hundreds of millions of people. 

As a member of the Amivero team you will use your empathy   for a customer’s situation, your passion for service, your energy for   solutioning, and your bias towards action to bring modernization to very   important, mission-critical, and public service government IT systems.

Special Requirements

• US Citizenship Required to obtain a Public   Trust
• DHS ICE or CBP clearance preferred
• Bachelor’s Degree + 3-5 years of experience

The Gist…

We are looking for a talented Voice/Chat Bot Engineer to   join our team and create innovative conversational AI solutions. This role   involves designing, developing, and deploying intelligent voice and chat bots   that improve user engagement and streamline communication. You will have a   solid understanding of natural language processing (NLP), machine learning,   and conversational AI technologies, with a strong focus on building scalable,   secure, and high-performing solutions.

What Your Day Might Include…

• Design, build, and deploy voice and chat bots   using industry-leading platforms (e.g., Google Dialogflow, Amazon Lex,   Microsoft Bot Framework).
• Develop, test, and implement NLP models to   enhance bot accuracy and performance.
• Collaborate with stakeholders to define user   interaction workflows, ensuring the bots align with program goals and   objectives.
• Ensure security and compliance with government   regulations (e.g., FISMA, FedRAMP) throughout the bot development lifecycle.
• Integrate bots with existing enterprise   systems and databases to provide seamless user experiences.
• Continuously monitor and optimize bot   performance, adjusting based on user feedback and analytics.
• Provide training and support to government   personnel on how to interact with and manage the bots.
• Ensure the bots are secure, scalable, and   compliant with relevant industry standards.
• Provide documentation, training, and support   to internal teams on bot usage and management.
• Work closely with cross-functional teams   including software developers, data engineers, and UX designers to deliver   solutions.

You’ll Bring These   Qualifications…

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience building and deploying conversational AI solutions (voice and chat bots).
• Proficiency with bot development platforms such as Google Dialogflow, Amazon Lex, Microsoft Bot Framework, or similar.
• Experience with NLP technologies like spaCy, Rasa, NLTK, or similar.
• Strong programming skills in Python, JavaScript, or other relevant languages.
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Excellent analytical and problem-solving abilities.

Preferred Qualifications:

• Experience integrating chatbots with customer support platforms or CRMs (e.g., Salesforce, Zendesk).
• Experience with speech recognition technologies and voice assistant platforms.
• Certifications in cloud technologies or AI/ML fields.

Requirements

 You’ll Bring These Qualifications…

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience building and deploying conversational AI solutions (voice and chat bots).
• Proficiency with bot development platforms such as Google Dialogflow, Amazon Lex, Microsoft Bot Framework, or similar.
• Experience with NLP technologies like spaCy, Rasa, NLTK, or similar.
• Strong programming skills in Python, JavaScript, or other relevant languages.
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Excellent analytical and problem-solving abilities.

Preferred Qualifications:

•  Experience integrating chatbots with customer support platforms or CRMs (e.g., Salesforce, Zendesk).
• Knowledge of multilingual bot development and internationalization.
• Experience with speech recognition technologies and voice assistant platforms.
• Certifications in cloud technologies or AI/ML fields.

EOE/M/F/VET/DISABLED

All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.