Customer Service Data Analyst

Job Description:

Solenis is looking for a highly motivated Customer Service Data Analyst to assist us in improving our data management processes and analysis. The successful candidate will be responsible for reviewing new data eantry requests, analyzing large sets of data and help us make data-driven decisions.

Responsibilities:

• Review and manage data entry requests to ensure accuracy via Salesforce, spreadsheets, and other data sources.
• As data requests come in, take ownership of concern(s) and resolve within Key Performance Indicators (KPIs) and when necessary, coordinate activities with other departments to ensure complete customer satisfaction
• Address any data discrepancies by communicating with relevant cross-functional teams and collaborating to correct the information.
• Approach to make recommendations and implement improvements to existing processes
• Conduct data quality checks and audits to ensure accuracy
• Actively participate in relevant meetings to identify ways we can improve the service we offer to internal and external customer

Qualifications:

• Fluency in English with exceptional written and verbal communication skills
• High school diploma or equivalent, Associate and/or Bachelor’s degree preferred
• 3+ years of experience in a data analysis role, preferably in a fast-paced and dynamic business environment.
• Experiences with working with large data sets in Microsoft Excel and other relevant data analysis and visualization tools (SAP, SalesForce, other Microsoft Office applications).
• Ability to analyze large data sets and interpret trends and patterns.
• Strong attention to detail and ability to ensure data accuracy.
• Excellent communication and ability to work independently as well as part of a team
• Ability to report to work on time and perform full shift
• High speed internet access for occasional work from home capabilities
• Ability to work on local holidays to support the North American business.