Operations Manager, Roca Robotics

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Who We Are
 

TCGplayer connects hobbyists and hobby businesses to communities. We relentlessly improve the exchange of things and thoughts that fuel passions, providing the most compelling destination and tools for collectible card game enthusiasts, sellers, and publishers in the U.S. Now we’re expanding our innovative products and services to the global $25B collectible hobby market. Roca Robotics, a hardware division of TCGplayer, designs, manufactures and supports automation and digitization hardware and software for sorting and managing tradingcards.
 

The Roca Robotics team is a diverse, cross-disciplinary group, including engineers, assembly technicians, procurement specialists, customer support experts, and account managers. We are passionate about building high-quality robots, software, and computer vision algorithms that bring value to game shops worldwide. With both local and remote team members across the globe, we embrace collaboration, creativity, and the exchange of ideas. While we are dedicated to delivering top-notch products and services, we also know how to have fun and foster a supportive, down-to-earth work environment.
 

Our team prides itself on a culture that fosters camaraderie, embraces diversity, and exudes passion! We are one of New York State’s 50 best employers and Fortune.com’s top 100 companies for women in the U.S.
 

Who You Are
 

Are you an experienced Operations Manager looking to bring the next phase of digitization to the collectibles industry? If so, look no further! TCGPlayer is looking for an Operations Program Manager to help lead Roco Robotics. 

We're looking for an Operations Manager who will partner closely with the Director of Engineering to deliver the next generation of integrated hardware and software solutions for digitization. You will take charge of production, customer support, and account management, championing best practices in design for manufacture and service. Your leadership will be essential in building a culture of collaboration, accountability, and innovation.
 

In this key role, you will oversee the operational functions of Roca Robotics and work alongside Roca R&D and TCGplayer Sales & Marketing to align efforts and achieve company goals. We're seeking someone who can leverage their operational expertise and financial acumen to navigate the evolving robotics industry. Cross-functional collaboration will be vital, as this role requires frequent interaction with eBay and other external partners, including partnership development, to support a comprehensive digitization roadmap and drive synergies between TCGplayer and eBay, as well as solutions for enterprise customers.
 

The ideal candidate thrives in an ambiguous environment and ensures Roca stays at the forefront of technological advancements. This is a unique opportunity to make a lasting impact on the organization and guide it toward continued success.

The Impact You Will Make Here

• Drive business growth by effectively managing team leaders and individual contributors across production, account management, and support functions

• Foster cross-departmental collaboration with TCGplayer and eBay, maximizing the potential of Roca's sales, marketing, accounting, and legal efforts

• Enhance performance insights by developing and analyzing key metrics, promoting transparency and tracking the impact of various initiatives across teams

• Inform development against Roca’s product roadmap, driving tight collaboration between manufacturing and design to ensure products are designed with supply chain and manufacturing in mind

• Spearhead cross-functional efforts to optimize and improve Roca’s business systems and processes, driving operational excellence

• Drive goal-setting and career growth for the Roca team, both for individuals and functional areas
   

What You Bring to the Team

• Bachelor’s degree or higher (or equivalent experience), in a business or technology-related field

• 8 or more years of experience in a product leadership or management positions

• 5 or more years of experience in a technical field related to robotics, automation, or manufacturing

• 4 years of experience working cross-functionally in a highly integrated team composed of both technical and non-technical members

• In-depth understanding of the robotics or automation industry, including key trends, challenges, and opportunities

• Must have experience with Google Workspace Apps and project management tools like Monday and Jira (must have experience with at least two of the following: Salesforce, Zendesk, SQL, Tableau, Metrics Dashboards, Data Visualization) 

• Ability to work from or relocate to Longmont, CO

The pay range for this position at commencement of employment in Colorado, California, Washington, or New York is expected in the range below.

$130,000-$160,000

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TCGplayer, a subsidiary company of eBay, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at careers@tcgplayer.com.  We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

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