ACS-Support Engineer-Manager

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The ACS-Cloud Support team provides technical support for a wide variety of application services in the IBM Public Cloud. Our support engineers have subject-matter-expert level skills in key services and technologies that help our clients develop and integrate applications using cloud native methodologies and services.

As a leader for this team, you will work with our clients, support engineers, related DevOps teams and leadership teams across a variety of focus areas to optimize our clients’ support experience, drive improvements in our capabilities and into the product. The role is localized, including a team of engineers you will be directly managing, but also includes global responsibilities for productivity, key measurement attainment, skills capability and workforce management. Focus areas include:

GCLD24
GCLD24

Required Technical and Professional Expertise

• At least five years previous experience in cloud native technologies and platforms are essential in this role, to facilitate technical discussions with our clients, team, Dev and SRE.
• Three to five years previous experience managing technical, client facing engineers and the relevant responsibilities associated with Cloud Support Delivery.
• Ability to communicated effectively with clients, engineers, developers, sales teams, product management and executives in a high paced environment.
• Ability to remain focused on client impact, directing efforts across a wide spectrum of skills and responsibilities, to resolve client issues effectively with appropriate speed.
• Expert level industry and vendor certifications
• Virtualization products such as VMWare, Citrix XenServer, Hyper-V, etc.
• Cognitive/AI concepts such as Natural Language Processing (NLP), Dialog, Entity/Intent Management, Machine Learning Annotators, Deep QA, Ingestion, Structured/Unstructured Lookups
• Provisioning, storage concepts, operating systems, Web servers, Web hosting control panels, system administration
• Cloud-based software development using technologies such as Cloud Foundry, Kubernetes, and various runtimes
• Experience with Relational Databases (IBM DB2, Oracle) as well as NoSQL (MongoDB, Postgres)
• Knowledge of PaaS, IaaS (Softlayer), and virtualization technologies
• Knowledge in J2EE Application Servers – IBM WebSphere AS, JBoss, or Tomcat
• Programming experience with Java, Go, or Python
• Bachelor’s Degree, or equivalent experience.

Preferred Technical and Professional Expertise

• At least 15 years previous experience in cloud native technologies and platforms are essential in this role, in order to facilitate technical discussions with our clients, team, Dev and DevOps.
• Seven to ten years previous experience managing technical, client facing engineers and the relevant responsibilities associated with Cloud Support Delivery.

Key Job Details
Role:ACS-Support Engineer-Manager Location:Bangalore, IN Category:Software Engineering Employment Type:Full-Time Travel Required:No Travel Contract Type:Regular Company:(0063) IBM India Private Limited Req ID:718718BR