Director, Data Ops

About the role

We are seeking an experienced Director of Data Operations to support the Chief Data Officer (CDO) in driving the critical initiatives and operational excellence of the Data Org. The ideal candidate will possess strong leadership skills, strategic thinking, experience with working with data teams and the ability to manage cross-functional initiatives. This role will be pivotal in ensuring the smooth operation of the Data org, coordinating high-impact projects, and facilitating effective communication across the organization.

The base salary offered for this role and level of experience will begin at $198,990 and up to $281,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Partner with the CDO to implement the data strategy aligned with the company’s business objectives. Act as a trusted advisor to the CDO, providing insights and recommendations on key strategic decisions
• Develop and implement operational frameworks to improve the efficiency and effectiveness. Oversee the daily operations ensuring efficient workflows and processes.
• Lead planning and execution of key operational processes such as team onsites, town halls, monthly team communications, CDO staff meetings and team pulse surveys
• Lead partnership with finance, people team and data leadership to manage data budget, recruiting plans, and vendor relationships
• Collaborate with learning team to craft, plan and implement data team L&D initiatives
• Partner with other Technical Program Managers (TPMs) and cross-functional (XFN) leaders to manage high-impact cross-functional data initiatives, ensuring timely delivery and alignment with strategic goals
• Support communication and collaboration between the CDO and other executives, partners, and teams. Facilitate effective communication across the teams and broader organization
• Prepare and present reports, updates, and presentations on the Data org’s initiatives and performance
• Partner with communication teams to plan and execute on external engagement agenda. Help prepare content for all external communications

To thrive in this role, you have

• Bachelor’s or Master’s degree in Business Administration, Data Science, Information Technology, or a related field.
• 8+ years of experience in a strategic, consulting or operational role, preferably within data, analytics; previous experience as a Chief of Staff is a strong plus.
• Experience in leading cross-functional teams and handling complex projects.
• Excellent critical thinking, problem-solving, leadership and team management abilities.
• Proficiency in project management tools and methodologies.
• Data operator background
• Collaborative leader with track record of success in working with cross-functional teams
• Strong business sense and communication skills
• Operator who get things done

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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