Lead Data Analyst - Data Operations

About the Role:

Grade Level (for internal use):

08

 

The Team: The S&P Global Market Intelligence Content Customer Service Team (CCS) is committed to delivering exceptional and timely customer support across various teams, resulting in improved NPS scores. This proactive team addresses customer concerns related to data collection and curation methods, aligning with Accuracy, Timeliness, and Comprehensiveness goals. Within the DOI cluster, the team offers client support for Private Equity, Investment Management, Public Ownership, and Transactions verticals.

 

The Impact: Your role entails addressing client inquiries within Public Ownership and Investor Activism dataset, comprehending their needs, and delivering optimal solutions. You will be working closely and collaborating with Level-I client support, data operations, data management, and product management to provide superior customer experience. If you possess innovative ideas and a strong inclination towards achieving top-notch customer satisfaction, we invite you to join us. Aligned with our data strategy, we are bringing our core customer query processes, traditionally sitting under individual datasets, under one roof!

 

What’s in it for you: 
This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.

 

Responsibilities: 
•  Decipher client question and perform research to provide solution. 
•  Provide professional, timely and quality support to customer queries. 
•  Deliver on expected productivity and timeliness targets. 
•  Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset).
•  Red flag any area which can impact the BAU. 
•  Contribute towards process improvement through RCA. 
•  Contribute towards reducing client question through KB articles and identifying pattern of client questions. 
•  Take complete ownership of client question and liaise with multiple teams in order to resolve the client question
•  Manage workflow of client questions independently.  
•  Proactively looking for areas to improve overall client experience.  
•  Proactively looking for procedure/ audit suggestions.  
•  Involve in Training, and Mentoring on processes and procedures 
•  Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence.  
•  Be the advocate of the voice of customer and report key insights/trends. 
•  Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

 

 

What we are looking for: 
•  Experience in public ownership person/company linking
•  Good oral and written communication skills. 
•  Client first focus and mindset 
•  Demonstrated expertise in any of the datasets within public ownership person/company linking
•  as a Subject Matter Expert 
•  Product knowledge of Capital IQ & Capital IQ Pro.
•  Critical thinking and problem solving. 
•  Responsible tasking.
•  Proactive approach.
•  Professional agility.
•  Time Management.
•  Team Player.
•  Attention to detail.
•  Have excellent interpersonal skills, in order to effectively communicate client concerns and product related issues with all our departments.
•  Flexible to adapt to various work environments.
•  Ability to work with multiple teams.

 

Basic Qualifications:
•  Education – Graduate/postgraduate in finance/MBA
•  Advance Proficiency of MS Excel
•  Possessing expertise in a minimum of one technical skill, such as Power BI, SQL, Tableau, etc. Demonstrated track record of effectively utilizing this skill for tasks such as reporting or analysis.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 

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20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)