Partner Technical Advisor - Power BI

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

About the Role

A Partner TA (PTA) is a service delivery focused subject matter expert. You would be responsible for incident metrics such as Customer Satisfaction (quality of the support experience), frontline engineer technical readiness and process compliance. You would provide in-depth technical & subject matter expertise for one or more services or scenarios. Primary accountability is to the engineers at a support vendor (also known as a supplier or delivery partner), focusing on the higher volume services and engaging through technical & SME mentorship, readiness and escalation management. You are expected to contribute to technical expertise and issue resolution globally.

Your Team

Team Size: None

What You Will Do

Provide technical & SME coaching for Delivery Partner (DP) Engineers/Advocates
• Raise and share opportunities from Voice of the Customer
• Partner with the SDM and CSS Training teams (CSS L&D and WWL) to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
• Case management duties (incoming inspection, escalations, tech reviews/triage, wellness, reduced "time to…" measures)
• Approval of escalations to product group on behalf of DP (known as ICMs, Bugs or similar – varies by SBU)
• Readiness Content (identify need for and create content; contribute to readiness efforts where you are the SME)
• Manage collaboration activities (reactive, proactive, cross-team for complex cases, overall process)
• Participate in Product Group Triages (coordinated with Engineer TAs and Service TAs)
• Lead or participate in building communities with peer delivery roles (SEE/EE/EEE/TA); may be workload or specialty specific.
• Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working w/SPM, Service TA, PG)
• Release Management and Deployment for DP (ensure it happens, don't own directly)
• Focus on the quality of engagement, working with the DP Quality team
• As a technical/program SME, collaborate with all stakeholders to identify and recommend technical/program process and tool opportunities, leading with innovation within their scope and prioritizing needs when beyond.
• Provide Frontline Technical or Sales Operations Oversight to DP
• Participate in DP weekly business reviews
• Land ‘Time to Competency’ for DP Resources
• Participate in Technical & SME Interviews for New PTA Hires
• Direct Customer Contact (to support frontline engineers, periodic case ownership to maintain technical expertise)

What You Need

• BI experience like ETL, Data warehousing management, Data Mining, Report Designer, or developer
• Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc., Power BI
• Programming language such as DAX, MDX, SQL
• Conceptual knowledge of Azure/AWS cloud architecture or any Cloud SaaS experience
• Computer Science or Engineering related education background. Passion to keep learning advanced BI technologies.
• Power BI / Tableau, or similar BI solutions
• OLAP/Data warehousing or OLTP/Database
• BI Report developing.
• YOE – 3+ Yrs. (at least 1 year in Support should be preferred)
• Day-to-Day activities: Power Bi Admin and Power BI Development
• People who have worked in L1 L2 support. Knowledge of Azure Cloud (Certificate is not mandatory)

What Makes You Eligible

• Be willing to work in an [office, manufacturing facility, client-site}

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can

be performed outside a HARMAN or customer location

• Access to employee discounts on world-class Harman and Samsung products (JBL,

HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition Reimbursement

• Access to HARMAN Campus Fitness Center and Cafeteria

• An inclusive and diverse work environment that fosters and encourages professional and

personal development

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.